Mobile auto repair service near North Beach, MD

these guy are great

Drakkar Auto Body and Repairs is an auto body and mechanical shop located in Upper Marlboro, MD. www.drakkarautobodyandrepairs.com

We were very disappointed with our experience and the lack of professionalism with this company. We had our back window of our van replaced while we were on vacation. We paid in advance since we could not be there when the work was done. When we returned home, we discovered that the back of the van was not shutting properly. We asked the company to come out and take a look as we had discovered part of the panel that was removed for repair had not been put back on properly. The owner of the company came to our home and was so rude and condescending that my husband asked him to leave. I am just appalled that the owner of a company would treat customers in this manner instead of working collaboratively on a solution that would have made both parties happy.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.

I was just there last week for an oil change and wiper fluid change. The service was great; they make it 10 times faster than any other place. The guy servicing my car even noticed I had purchased new wiper blades that were lying across the back seat, and offered to install them for me free of charge. It’s the little things like that which will make me come back again.