My son bumped a curb parallel parking he broke a tierod this garage w... read more My son bumped a curb parallel parking he broke a tierod this garage wanted to charge 1350 dollars for all new suspension parts be aware of this place care got fixed for 250 dollars shame on you
Absolutely the most terrible experience, the owner Jimmy alone is very... read more Absolutely the most terrible experience, the owner Jimmy alone is very unprofessional. We had a few reasonable questions/concerns upon picking up our ‘finished’ vehicle after overlooking it, and after they already had our vehicle for over a month and right away he was coursing up a storm and saying that it was all good and nothing was wrong. One of the concerns was of the hood which when you normally would let the hood go from your hands it will close, well it does not close properly, you have to literally slam it down to close properly. You know how you can do the extra push with your palm if it did not close all the way to click it shut? He said that is not at all how you should close a hood by pressing on it lightly. Our hood now, if it doesn’t close from being the first or second SLAM and it clearly will not click with a press down either, you have to unlatch it and SLAM it until it clicks closed. There was an issue with the vehicle model name tag on the side of the vehicle as well that it was not even properly glued back on and only a quarter of it was glued and it was bent. There was also a paint chip that was not on the vehicle which he told us before we could even finish, he said that was already there and WE SHOULD HAVE TOLD THEM ABOUT IT, uhhh hello, you’re the auto body shop – you mean to tell me, you want us to tell you how to do your job? That chip was most certainly not pre-existing before we went there, he kept ranting and raving and coursing that he wanted us out of there and we were as polite as we could be for being talked to like pieces of garbage, and it was not our fault. So in the mist of things while he clearly took no ownership for the faults that were present on our vehicle I chimed in for that one matter and explained that the vehicle was here for a month and a half, that chip very well could have happened from one of his works who was working on the truck. As a few times from passing by and stopping in I had seen how carelessly all of the parts and boxes that were just piling up and thrown in the back of our bed, so how could he not consider one of his workers who could of accidently made that new chip from setting any tools on the hood. He just continued to attack us and said he wanted us out of there and we said fine with us but then refused to let us pay him to just leave and be done with them as he claimed he would now need to bring these ‘NEW MATTERS’ up to insurance (matters that were not new, they just did not fix it properly!!!); so until he called and talked to them our vehicle was not going anywhere! You can imagine, by now, that we were certainly not leaving our vehicle any longer with this ticking time bomb who couldn’t control hitting things and every other word was profanity. So I said fine, had the check book out waiting to write the check and they still refused to take payment, so I said fine we have our other key, if you do not want to take payment right now we will mail it to you and we are taking our truck right now. And that set off his anger management even more with slamming more doors, counter tops, throwing paperwork and more of the F*** this and F*** you and F*** that, and said he was calling the cops. So I told him good, and that I will call for him. Needless to say, he put on a ‘I’ve cooled off’ front once the cops arrived and said everything was fine, patting our shoulders and that he was sorry for how he acted and that he would for sure get the issues straightened out and that a new vehicle model name tag would be reordered and put on and so forth. After Jimmy’s epic episode of apologizing and promising to make things right, they finally took payment and Jimmy said they would call when the name tag came in and what not; we never heard back from them, which is fine because we would not trust them with any another vehicle ever again, and obviously we also do not recommend them.
The price of the vehicle I purchased changed (increased $300.42 by his... read more The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.
