Collision repair service near Waldorf, MD

I can't say enough positive things about Ty Nguyen's Arlington Auto Shop. I lucked into it about eight years when I was again hit while parking on DC streets. Ty offers personal, reliable service with free estimates. Work is reasonably priced, done on time and is guaranteed. I have recommended his shop to several of my friends and they were equally pleased. My car is ten years old and looks new as Ty uses excellent products and does paint matching that restores my car to its original look. Try this shop once and you will be back.

We have had several experiences with Spectrum on the insurance side of things, meaning I am an appraiser so I can compare Spectrum to other shops in the area. They are by far the most expensive shop in the area. I do not mean expensive in terms of quality, but in terms of writing unnecessary repair estimates on vehicles. They usually write 40-50% higher estimates than other shops in the area. What customers do not realize is the higher the repair cost on the vehicle the lower the value of the vehicle will be in when they go to sell it. Their business practices are questionable at best. If Spectrum does not get exactly what they want on their estimate they will hold the car hostage until they receive full payment, even if some of the services they provide were not done. They also have a history of keeping the car longer than needed to complete the repairs. An average repair that would take 5 days usually results in a month because of multiple supplement requests and unwillingness to work fairly with the insurance company. We have also received many complaints on the quality of the repairs done and complaints about work not being completely done. As long as Glen Massie is running this shop I would STAY AWAY! Take it from the experts, you do not want to take your car here.

As an alternative to dealer servicing and maintenance that is often impersonal, over-priced, and sometimes un-necessary, our goal is to provide professional, personalized, reasonable and fixed price (as opposed to an hourly charge) service and maintenance for your vehicle in a timely manner as if you were a member of our own family. By providing complete and accurate estimates for repairs and maintenance that are only performed with your approval we are able to return your vehicle to you in a timely manner and in safe and reliable operating condition. We do not believe in re-building your vehicle to new condition at every visit, nor to performing routine maintenance prematurely as either can add considerably to your maintenance and repair costs over the life of your vehicle ownership. We are a 40 year old family owned business specializing in the repair of European automobiles. In our efforts to provide a full-service facility our clean, fully equipped shop allows our ASE nationally certified technicians to provide expert servicing on your vehicle utilizing the latest in equipment and training. Over the years, as a result of the many requests from our customers to work on other makes and models of vehicles within their families, we have gained considerable expertise in the repair of Japanese and Domestic vehicles as well.

The price of the vehicle I purchased changed (increased $300.42 by his wife ) from the agreed upon original vehicle price I made with Mr. M--- after I signed and closed the bill of sale with him. This increase affected the amount financed. When I brought this matter to the attention of Salim (his wife) , she stated that the finance company was charging me the $300.42 for not paying cash and because they were financing the balance of the sell for me. I contacted the financial institution WL and the representative stated that their company does not charge such a fee. The finance company was concerned that bogus information was being given to customer. I immediate called the salesman and his wife. I left a message for the wife. I spoke to M---- who stated that this fee was the Ameri-Benz doc fee. I told him I had already been billed a doc fee of $29.00. He told me to contact his wife, who will not return my calls. I have been calling the salesman and his wife since 3/2/2016 (made my concern known on 3/1/16) to date. I have called the dealership twice to try to resolve this matter to obtain a refund for the erroneous fees she assessed me. I have placed 7 telephone calls collectively to the owner and to his wife (who prepared the loan papers) and to date neither of them will return my telephone call.

Do NOT use this auto body shop! Our nanny, who uses her car to drive our 2 and 4 yr old daughters around, was rear-ended by a person with Nationwide insurance and they referred her to this auto body shop (Ardmore is on their preferred auto repair shop list) for repairs to her car. When she got her car back she found empty beer bottles in her car, along with loose car parts in her trunk (nuts and bolts, etc). The door they were supposed to replace has a crack in it as well. This morning she took it to another Nationwide preferred auto repair shop and they confirmed that the entire repair job needed to be redone, that what they could see externally showed that where they were supposed to use an air gun to get the bolts back in, instead they put them in and hand tightened them. And that's just what they could see externally, along with the crack in the door they supposedly replaced. Which I guess is the quality you would expect from drunk repair men. We alerted Nationwide who is currently conducting a review of the situation (we recommended them being removed from their preferred list and not being paid for the "work" they did at the very least). We are also notifying the Better Business Bureau as well as writing reviews so as to alert possible future costumers. We have an attorney and police officer in our immediate family and are currently exploring options of having the bottles tested for prints/saliva to prove that they were not "already in the car" as the guys at the shop told her over the phone when she called about it. The manager at the shop, Anthony, has been extremely unhelpful and denied all wrong doing so clearly they have no plans to fire the idiots who worked on her car. It is unfortunate they do not understand the implications of a possible situation in which our daughters, or anyone else, would have been injured due to their negligence and the law suit that would follow.

Absolutely the most terrible experience, the owner Jimmy alone is very unprofessional. We had a few reasonable questions/concerns upon picking up our ‘finished’ vehicle after overlooking it, and after they already had our vehicle for over a month and right away he was coursing up a storm and saying that it was all good and nothing was wrong. One of the concerns was of the hood which when you normally would let the hood go from your hands it will close, well it does not close properly, you have to literally slam it down to close properly. You know how you can do the extra push with your palm if it did not close all the way to click it shut? He said that is not at all how you should close a hood by pressing on it lightly. Our hood now, if it doesn’t close from being the first or second SLAM and it clearly will not click with a press down either, you have to unlatch it and SLAM it until it clicks closed. There was an issue with the vehicle model name tag on the side of the vehicle as well that it was not even properly glued back on and only a quarter of it was glued and it was bent. There was also a paint chip that was not on the vehicle which he told us before we could even finish, he said that was already there and WE SHOULD HAVE TOLD THEM ABOUT IT, uhhh hello, you’re the auto body shop – you mean to tell me, you want us to tell you how to do your job? That chip was most certainly not pre-existing before we went there, he kept ranting and raving and coursing that he wanted us out of there and we were as polite as we could be for being talked to like pieces of garbage, and it was not our fault. So in the mist of things while he clearly took no ownership for the faults that were present on our vehicle I chimed in for that one matter and explained that the vehicle was here for a month and a half, that chip very well could have happened from one of his works who was working on the truck. As a few times from passing by and stopping in I had seen how carelessly all of the parts and boxes that were just piling up and thrown in the back of our bed, so how could he not consider one of his workers who could of accidently made that new chip from setting any tools on the hood. He just continued to attack us and said he wanted us out of there and we said fine with us but then refused to let us pay him to just leave and be done with them as he claimed he would now need to bring these ‘NEW MATTERS’ up to insurance (matters that were not new, they just did not fix it properly!!!); so until he called and talked to them our vehicle was not going anywhere! You can imagine, by now, that we were certainly not leaving our vehicle any longer with this ticking time bomb who couldn’t control hitting things and every other word was profanity. So I said fine, had the check book out waiting to write the check and they still refused to take payment, so I said fine we have our other key, if you do not want to take payment right now we will mail it to you and we are taking our truck right now. And that set off his anger management even more with slamming more doors, counter tops, throwing paperwork and more of the F*** this and F*** you and F*** that, and said he was calling the cops. So I told him good, and that I will call for him. Needless to say, he put on a ‘I’ve cooled off’ front once the cops arrived and said everything was fine, patting our shoulders and that he was sorry for how he acted and that he would for sure get the issues straightened out and that a new vehicle model name tag would be reordered and put on and so forth. After Jimmy’s epic episode of apologizing and promising to make things right, they finally took payment and Jimmy said they would call when the name tag came in and what not; we never heard back from them, which is fine because we would not trust them with any another vehicle ever again, and obviously we also do not recommend them.

My son bumped a curb parallel parking he broke a tierod this garage wanted to charge 1350 dollars for all new suspension parts be aware of this place care got fixed for 250 dollars shame on you

This place was recommended to me by a near by shop which I have gone to in the past since they were not able to service my vehicle at the time. Overall my experience was wonderful. I was greeted by friendly staff who were efficient and professional. The individual assisting me was attentive and he explained things in simple terms since I am not too familiar with service/mechanical issues concerning cars. I would definitely recommend this shop to my friends and family and anyone in need of a quality shop.?

GREAT PLACE! I would come back to this place to get repairs done agian! Staff at Northern VA Auto body are very friendly and humble!

Very dishonest! Rude as hell. Over charged for work that was never even done. Owner Mike lied about work that needed (or didn't need) . I took my car to a better shop that did my transmission right and for far less money. Stay away from W.T.