Collision repair service near Jacksonville, FL

Do not come here this company will extort you for money and change the agreed price because you refuse to allow them to work on the car after the diagnostic testing

Had my M3 towed to them after an accident. They did an excellent job getting it back to one piece, in weeks, not months. They were very knowledgeable and kept me informed throughout the entire repair process, while dealing with the insurance company, making it a lot less stressful on me. Two thumbs up from this guy.

very good work done Highly recommended

This business it great! I was astounded with the courtesy and efficiency afforded me here. They did everything they said they would do when they said they would do it. I am a lifetime customer!

This family owned business has great service and performs excellent work! My car has been in two accidents and each time Gray's has returned my car to brand new condition! I wont take it anywhere else!

This place is the biggest rip off ever. They screwed me bigtime. I scratched a bumper on a mazda 3 and they charged me for a new bumper and a mud guard??? WTF I have never seen a bigger rip off than this. 900.00 dollars for a 3 inch scratch on a bumper. RIP OFF RIP OFF RIP OFF RIP OFF RIP OFF. They are the biggest scumbags in jacksonville. SCUMBAGS SCUMBAGS SCUMBAGS

Be aware that this shop charges higher than industry standard labor rates. Your insurance company will not pay the difference and the shop will get you to sign paperwork stating that you will be responsible for whatever the insurance company won't pay. Even if you have an accident that isn't your fault. I would avoid this shop unless you can verify that your insurance company will cover the high labor rates. My daughter, who was deploying with the military before her car was totally repaired, got caught by this scam and it cost her $400+, out of her own pocket. She was rear ended and the insurance company refused to pay the higher labor rates.The shop will make no concessions.

Do not take your car here if you want a good paint job. When I complained about the paint having bad orange peal, first the guy acted like he didn't know what I was talking about and then he stated that even new cars have it. When I pushed harder about how horrible the paint job was he said he would have had to buff the paint to get rid of the orange peal but still insisted it was a good paint job. I assume that he considers it a good paint job since there were no bare spots because that is the only part of the paint job that could be considered good. It amazes me how quality and work ethic is becoming a thing of the past. I will never go back to this place!!!!