Went in for a rear subframe and rear passenger side control arm replac... read more Went in for a rear subframe and rear passenger side control arm replacement they ordered aftermarket parts instead of OEM that was quoted by my insurance (Progressive). They charged me an extra $118 for the aftermarket parts including my deductible of $500, totaling in $618. After a recieved my vehicle back 10 miles into my trip home I noticed a tear in the my leather seats in my 2017 Subaru Outback I took it back to them for employee negleglence I pointed the finger at them stating that it wasn't there before I brought it in and had a photo to prove. So you'd expect them to resolve it and take care of it free of charge. Right? Wrong. They went through their "insurance" I think and paid for a new seat skin plus the labor that they still ended up charging me $150 and in turn I'm at a loss for ever trusting this company with my vehicle in the first place. Side notes they proclaim that the tear only happened due to my "old car" and "cold weather" in my 2017 Subaru Outback. DONT TRUST THIS SHOP WITH YOUR VEHICLE, THEY WILL FIND A WAY TO RIP YOU OFF. Service began 1-2-2022. Service ended 2-11-22. Don't just say your sorry
I have used Butch's for 11 years. I recommended a close friend to go h... read more I have used Butch's for 11 years. I recommended a close friend to go here and it was a TERRIBLE experience. They were conniving and sneaky and tried to scam her of money. They got verbal agreement on a estimate and then tried to keep tacking on more money that was needed from her when the originally estimate included 3 items. She paid $800 for 3 items and walked away with only 1 being fixed. They also did not communicate effectively and she kept having to call them for updates daily. They are were not wearing masks despite serving the general public. They officially lost my business after all these years.
Top marks for customer first communication skills and attention to det... read more Top marks for customer first communication skills and attention to details resulting in renewed confidence and piece-of-mind that had been lost with this vehicle. Kevin and Ryan spent the day with it going thru the needs and the improvement is amazing. The ability to know I have a resource available in Dykstra's Auto Service is huge! Thanks Kevin and Ryan.
