Auto repair service near Morristown, MN

My car was somewhat diagnosed ..only...no repairs were made.. I felt I was overcharged for that service which was not accurate, total charge $184.40

Went to get new tires put on. My car had special locking studs at the time. A technician asked if I had the right key for taking them off and I told them no. Jeremy decided they were going to try and remove them anyway even though they didn’t have the correct tools. He used the wrong extractors and broke 3 of them. Wasted 45 mins and I had to go somewhere else to get them replaced any how. Service was not very friendly. Very adamant that it was a priority that they got to leave at 5 and not a priority to get my vehicle done.

I came in for a “free” oil change which was scheduled ahead of time. I waited for an hour and 20 minutes, was sold a ridiculous price for some filters. When car was ready, I got in to find my car sounding loud like a motorcycle. Quickly turned around to be told there was a broken box causing the noise (news delivered to me in a “it’s your issue” rude demeanor. However, when I drove it there and forever prior, no loud motorcycle noise. Conveniently, the last time I had my explorer there I drove in without any issues and left with a tire sensor fault that ironically came on at that given moment. Ironic? Or drumming up business?! Very unhappy and definitely broken trust!

Love the team at Big Rs.

Auto Glass Repair and Replacement. Insurance approved and recommended.