Auto repair service near Jemez Pueblo, NM

We took our volvo into another repair shop. We were told that they didn't have the tools to work on our vehicle. I then called Rio Rancho imports and asked the gentleman if they had the tools to work on my vehicle. I told him what happened at the other shop. I was told yes they do have the tools needed to work on my vehicle. We made an appointment and took our vehicle in to Rio Rancho Imports. While our vehicle was there, an employee called to let us know what was wrong with the vehicle and also said they don't have the tools to work on it. When picking up the vehicle, I explained again, that the only reason why we took the vehicle to them was because I was told they had the tools to work on it. The gentleman apologized but still charged us a diagnostic fee. The owner sent my husband a text asking how the service went. I replied telling him what happened. He apologized and took no further action. We then took the vehicle to a 3rd repair shop, Independent Volvo Services. They were able to repair the vehicle without any special tools. They said some of the volvo models need a special tool but ours did not. My husband called the owner at Rio Rancho imports. He again apologized but did not refund our diagnostic fee.

This is not a buisiness it is a private home.

I have to hand it to Chuy Martinez over at AE on Corrales Road. He helped this damsel in distress with honesty, a great willingness to fix a problem, making accommodation for me on a busy day and for not gouging me on the cost. I had a mechanic install my new deck and speakers and I wound up with some issues. Chuy diligently dug into my car dash eagerly, deftly and intelligently to get the diagnostic done- for free! Once the problem was ID'ed, he double checked the whole system and set his technician, Jo-Jo, to the task. With a brilliant usage of time management, my stereo was up and running in no time at all, wired safely and correctly, and a full report of what had gone wrong was explained to me. The honest diagnosis revealed a lot about my mechanic, and I am now making an informed business decision on said mechanic's future employment based on that information. I am grateful for that. The bill at the end of the whole ordeal was laughably small. I was expecting to be raked over coals. My complements to the fellas all around! I was a little dubious about going to AE, but found it very satisfying. When I need more speakers installed, and maybe tint, I will give Chuy a call once again.