Auto repair service near Lansing, NY

I live in Boston but my son is at Cornell with his 2000 Saab. I have been extremely pleased with Pellegrinos. They have ensured that my son is safe and his car reliable. Rose and Nick are efficient, convenient & reasonably priced. I will miss them when my son graduates next week!

These guys just replace things one by one, charging you as they go, until they get it right--or not! $784.87 (replace struts) didn't fix the problem I specifically brought it in for, "a vibration at 60mph," so I brought it back a month later after being promised on the phone, "We'll make it right for you." This time I was charged another $103.98 (replace tie rod) only to drive away with a car that still vibrated (I even took the Asst. Mgr. for a ride so we could share the experience together.) So they refund me the $103.98, they say I need a new steering rack, and they'll do it at the discounted price of another $500. It didn't make sense to me that a steering rack could cause vibration, and when the manager sensed that I wasn't going to play this game anymore he became mean and told me to go somewhere else. So I went somewhere else--Google--where I learned that vibration can be caused by bad brake rotors. I spent $71.26 at a parts store for two new rotors and after a couple hours under the car I was driving around at 60mph with no vibration! It cost me $784.87--and if I hadn't smartened up in time over $1284.87 (because the new steering rack wouldn't have fixed it either)--to learn "Ithaca Midas is a money pit!"

I have 2 separate issues with Lanes. Both involing an inspection. The first was approx 3 years ago. I was misquoted on a seal leak. When I came in to pick my car up the price was double what they had told me. They had also charged me for 2 inspection fee's. After repeatedly going over this with the Owners wife...incredibly rude...they reduced the price. This time I was told I needed 4 neew tires. Fine. When asked if the tire price included mounting and balancing I was told yes. We also dropped off a tirre that we had patched about a month ago to be repaired because the patch didn't hold. Once in the door the owners daughter Jess immediately stated that the patch was not theirs and that we didn't get it done there. In disbelief of course my husband and I were upset. She put her hand in my face and told me she was calling her dad. Fine. Then we see they charged for the mounting and balancing. When that was brought up she denied ever telling me that was part of the tire quote. The daughter proceeded to make several more rude and unprofessional comments. I am appalled at the service, I am appalled at the fact that they don't have a record of the tire patch. I am appalled that ONCE AGAIN they tried to rip us off. We have 4 cars and we will NEVER go back to them again. I donnot recommend them for their service, personalities, or pricing.

We offer full auto service and repair for foreign and domestic vehicles, along with competitive prices and full explanations for all needed work. Diane's Downtown Automotive is also the local agency for National Car Rental and offers both full and self-service gasoline.