Auto repair service near De Graff, OH

My wife went back to her parents’ home so our children could visit Grandma & Grandpa in Bellefontaine, OH. On the way there, the power brake booster failed on our 2004 Ford Expedition. My wife scheduled an appointment with the service department at Anderson Ford. They replaced the brake booster, but in doing so, also damaged the Fuel Evaporative Canister Purge valve & bent the secondary stop switch on the brake pedal so badly, the cruise control wouldn't even work anymore! After my wife arrived home in Dubuque, Iowa, I personally contacted Nick Morris (Service Manager) and he said that he talked to the owner (Wilson “Willy” Anderson) and gave me his word that they would take care of the expenses incurred to repair the components damaged during the power brake booster replacement. It has been 6 weeks (and counting), and no one has returned my calls, nor have I rec'd the promised reimbursement. “Slick Willy” Anderson is only concerned about his bottom line...not the customer, or customer service. Drive the extra distance to another dealership!!! You’ll never regret it!

Contracted with this yahoo to paint my rebuilt 1970 Chevelle. Was suppose to make it look like it came off the showroom floor. I dropped my car off at the end of June 2010. Asked him if he needed monies up front, he said no. Two weeks later he wanted monies so that he could pay his state taxes. (That should have been a red flag to me - but the guy claimed he was a Christian - Hog Wash!) Our agreement was for the car to be painted and done so I could finish the engine and interior installation in time for Mecum's Auction in Septemer of 2010. Needless to say, I had to cancel the show as he didn't have my car painted. Months, I tell you months went by with nothing done! - July, August, September, October - then-------- He promised the car would be done by Thanksgiving Day - well - here we go again! Not done again - except his time - he took my rebuilt car - painted it like it belonged in a demolition derby - you to it. Racing strips across the top, 70 painted on the doors, and the words "Painted by Myers Auto Body" on the back quarter panels. The really sad part - he was proud of his work! Can you imagine that - Proud! He even gave me pictures - he was so proud! Well - we were at it again. Everytime I made comments about how nothing was getting done. He'd laugh. He went as far as constantly sending his employees home because he didn't have funds to pay them. Strange I paid him! Of course Christmas and New's Years came and went. Any progress on my car - not no but heck no! On January 17th I picked my car up and took it elsewhere. $5000 and 6 months later I had nothing to show for it, except a car painted for the demolition Derby. Check it out - I posted it on Youtube - just type in Myers Auto Body.

I made the critical mistake of taking my vehicle here for some front end repair. When I called the mechanic that I talked to sounded very confident and professional on the phone so I decided to take it to them. BIGGEST mistake EVER!!! I dropped my vehicle off on a Tuesday and didn’t hear anything back from the mechanic until late Friday (Day 3) afternoon and this was AFTER I had called them at 9:00 AM to check on what was going on with it. I finally get a call back at 4:30 PM and give the authorization to make the repairs at which time I’m told that the parts won’t be in until Tuesday and depending on how ‘busy’ he is it would be Wednesday (Day 8) before he got around to making the repairs. I had a rental car until Monday that I had to extend an extra two days because of this. When I called on Wednesday afternoon (4:00 PM) to find out what was going on because I still hadn’t heard a word from them I was told that ‘the parts still aren’t in’ and it would be another day causing me to have to extend my rental car for yet another day. After waiting all day again on Thursday (Day 9) I call them yet AGAIN to ask about the status at which time I’m told that the mechanic had left and they would call me back after they talked to him. Big surprise, no phone call from them. So now it’s time to get my husband involved. He calls at 8:00 AM Friday (Day 10) and talks to the mechanic who informs him that the parts STILL haven’t arrived but has absolutely NO explanation why I haven’t been contacted about what’s going and kept in the loop but rather left sitting in the dark and wondering what was going on. My husband had to ask the mechanic to use some common sense and call the place they were getting the parts from to find out where the parts were. After three hours he finally gets a call back that the parts are apparently ‘lost in the mail’ and they’re sending another set out but of course they won’t arrive until at least the beginning of the week, hopefully Monday (Day 13). They finally offered a loaner for the weekend after my husband called them for about the fifth time over all of this and of course they acted like they were doing US a favor by arranging to loan us a POS minivan for a few days. When I picked it up just before closing on Friday (Day 10) I was told that the parts had conveniently just arrived 15 minutes before I got there and that my van would be done ‘first thing’ Monday (Day 13) morning. Since I hadn’t heard anything from them (not surprising) by noon on Monday (Day 13) I stopped by and go figure, my van, that was supposed to be ready ‘first thing’ that morning, STILL isn’t done. The woman in the front office practically pushed me out the door for me to go home and wait for it to be finished. Of course they don’t want an upset customer sitting in the waiting area for other customers to see and possibly talk to. I FINALLY received the call that my van was ready Monday AFTERNOON, at which time I was also informed that they had done an unnecessary and UNAUTHORIZED repair and was being charged for it on top of that. As soon as I pulled out of their lot I realized that the alignment that was supposed to be done and that I was also charged for was not done correctly as my van pulls to the right constantly now. I ended up being two WEEKS without a vehicle, out $200 for a rental for a week, and out over $100 for repairs that shouldn’t have been done or weren’t done correctly plus the cost have having the alignment done right. Please, do yourself a favor and save yourself a lot of frustration by taking your vehicle ANYWHERE other than Dick Lumpkin’s. They claim that their customers are #1 but that is complete baloney!!!!! They don’t care about their customers one bit and that shows by the complete lack of basic customer service.