Auto repair service near Russells Point, OH

My wife went back to her parents’ home so our children could visit Grandma & Grandpa in Bellefontaine, OH. On the way there, the power brake booster failed on our 2004 Ford Expedition. My wife scheduled an appointment with the service department at Anderson Ford. They replaced the brake booster, but in doing so, also damaged the Fuel Evaporative Canister Purge valve & bent the secondary stop switch on the brake pedal so badly, the cruise control wouldn't even work anymore! After my wife arrived home in Dubuque, Iowa, I personally contacted Nick Morris (Service Manager) and he said that he talked to the owner (Wilson “Willy” Anderson) and gave me his word that they would take care of the expenses incurred to repair the components damaged during the power brake booster replacement. It has been 6 weeks (and counting), and no one has returned my calls, nor have I rec'd the promised reimbursement. “Slick Willy” Anderson is only concerned about his bottom line...not the customer, or customer service. Drive the extra distance to another dealership!!! You’ll never regret it!

I received quotes for both repairs: $143.00 and $1200.00 to replace A/C compressor. We had received quotes for the A/C at 2 other companies. To my surprise, John called to say there wasn't a problem with my window! They had repeatedly opened and closed the window without it sticking. He told me he could replace the motor if wanted him to, but there wasn't a reason to. Later that day, John called once again. The A/C Freon was very low! He filled the freon and I drove away with an $80.00 bill. Furthermore, John told me if the A/C stopped working within the next 2 weeks, he would replace the compressor and deduct the $80.00 from the bill. How's that!! An honest and trustworthy mechanic!! Thank you John and all the great people at AMERICAN MALL AUTO!! Sam & Kathy Pettigrew