I bought a Toyota 4Runner in 2016 from Georgia and purchased an extend... read more I bought a Toyota 4Runner in 2016 from Georgia and purchased an extended service plan for $2600. This plan was to include free maintenance for a certain amount of miles or years. After one year of owning the vehicle, I moved to Ohio were I began having it serviced at Don Joseph Toyota. My new career is in construction and my vehicle is primarily used for work. 5 days a week, I drive on dusty, and muddy roads. To uphold the warranty, a Toyota maintenance log must be followed and stamped by the dealership. Each service visit I asked for the additional maintenance as outlined in the book for my driving conditions. The service advisors checked off that the maintenance was done and stamped my log book. After 2 visits, I noticed that the work order invoice did not match the log book. I was assured that everything that was in the book was completed even though it was not on the invoice. On 3/10/2020, I took my car in for the 60k service. Part of the service per the maintenance log and my request, the cabin air filter was suppose to be replaced, the propeller shaft was suppose to be greased and torqued. My tires were suppose to be rotated. I paid $122 after a coupon, for the 60 mile service to find out all I received was an oil change. I took my vehicle back after finding my old dirty cabin air filter still in my glove compartment. They gave me a new one. I took my vehicle home and put it up on a lift, and noticed there was no grease, not even old grease on my 6 grease points on the drive shaft. My fluids weren't topped off and my tires not rotated. I took my car back a 3rd time after speaking to the service manager Nick. I spoke to him about how the invoices never match my log book and the new girl advisor in the front told me, if the item is not on the invoice, the service was not done. After looking at my vehicle and speaking to the tech who serviced my vehicle. He kindly offered me a refund and apology. I noticed when I got home, that the fluids still were not topped off, and tires not rotated. I then reached out to Jess Joseph the GM. She never responded. I called Toyota corporate and filed a complaint with them. She finally contacted me via email, and apologized. I wanted a resolution for the fact FOR TWO YEARS, THEY HAVE NOT PERFORMED THE SERVICES I ASKED FOR AND PAID FOR. I showed her proof of my work/service invoices and copies of my log book that her advisors stamped that the work was performed and completed. She was not the nicest person after I left a one star review on Google. My car was suppose to have special maintenance done for 2 years. They lied and neglected to uphold a extended MAINTENANCE PLAN I PAID FOR.
I called before I drove out (2 hours). I asked the salesmen to go outs... read more I called before I drove out (2 hours). I asked the salesmen to go outside and look at the SUV with me on the phone. I asked him specific questions about the Hummer. When I go there, many of the very things I asked about were totally different than the answer he gave. Rust covered both bumpers. The tubular bars were ruined with rust. Both heated seats did not work. And there was red paint spilled on the side of the SUV and on the rims. The salesmen agreed to work with me. When I got home I noticed a major oil leak in my driveway. I took pics of where it was leaking from and sent the pics to the dealer. I took it to my mechanic and got the repairs done, then called for partial reimbursement. I called 7 times from 10/31 and 11/6. NOT 1 time did I receive a call back. I fully realize that this is a used car, but these were specific questions that I asked about before driving out. Then when I am told to get it fixed and would get a partial refund, it makes it even worse. Thats 2 separate times of lying. I have a witness that was there with me when I picked it up. I can email all the details to you. This is not a company I would ever do business with again. Selfish, deceitful, dishonest, and very unprofessional.
