Auto repair service near Newville, PA

Extremely rude. Wouldn't even do business with them if the parts were for free.

I am an outraged customer who took my car to Franklins to get my battery replaced. Not only was the wrong battery installed, but it was also mounted incorrectly despite obvious signs of this problem. The plastic clip on top would not even latch to close. When I got home and lifted the hood, LOOSE PARTS WERE SITTING BESIDE THE BATTERY, and the corrosion on the terminals was not cleaned. To top off this wonderful experience, the replacement inspection stickers that were placed on my car were incorrect, and I really enjoyed cleaning grease from the inside of my car. I was assured that these mistakes were not reflective of Franklin’s reputation. I admit – I may not know much about cars, but I do know that I do NOT trust Franklins with my vehicle and will not be a returning customer.