Auto repair service near Ducktown, TN

+1

They treat you like you're family, prices are more than fair and excellent service. the only company that I'll allow under my hood for brakes and tires and tire rotation too. I've had mufflers, belts, and the fuel pump done within the last 18 months.

Let me first say that the people are very friendly until a problem arises. I bought an SUV from them 8 months ago. I needed a vehicle to drive back and forth to work and was safe for my children, as I didn't have a vehicle. I clearly stated this when talking to them in which they sold me this vehicle. I had my down payment money plus taxes in hand. The next business day I had to bring it back, I told them something was not right it was jumping and you couldnt keep it on the road after it had been cranked for around 30 minutes and it was roaring. Freddie was who I spoke to and I handed him the keys. He proceeded to tell me he drove the car from South Carolina with no problems and nothing was wrong with it. They took it to their mechanic and the hubs were bad and a few other things. I got it back and the steering wheel was sitting vertical instead of horizontal where the mechanic had done work with the tires and never aligned it. So I told them this and they had it aligned. I continued to have problems as the real issue was never resolved as to why it was jumping. It was throwing some codes so I had this checked out and was told it had timing issues and the transfer case module was bad along with some other sensors. I brought it back to them and they again brought it to another mechanic. He proceeded to do all kinds of work and sent them the bill. I called the mechanic and asked Him if he had drove the car and it was fixed. He told me he had been driving the car and that everything was fixed worked like a dream. I drove it not even a mile from his shop to the car lot and it was jumping all over the place! I told the owner of the dealership to drive it and he didnt know what was wrong and told me he was going to bring it back to the mechanic himself in the morning. He was upset that they had charged him close to $2000 + $500 for the first time it went to the mechanic. Needless to say I got the car back and now it has no power, It roars when you try to do 30 MPH and I cant drive it. I went to talk to them about just bringing it back, and they got hot headed and started telling me that every car that was brought back was making it harder for them to retire. I am thinking WAIT A MINUTE... I pay you $109 every week without fail for a vehicle that I have had problems with since the day I bought it, cant get my children to school in or myself to work in...You have not offered me another vehicle or to make it right when your mechanics cant fix the problem and YOU PLAY THE VICTIM and act like its MY FAULT you cant retire. Or that you paid the mechanic bills. YOU should have had all the problems resolved BEFORE SELLING THE VEHICLE and it wouldnt be coming back to you. Its not my fault that you sold me a vehicle that didnt run. I paid my hard earned money of $1500 + $109 weekly payments for the last 8 months and all I expect in return was a GOOD RUNNING CAR. Before you buy a car from this car lot have it inspected by someone you trust because once the papers are signed they no longer care!

I dropped my car off last week to get a tune up and oil changed. My experience was very pleasant! All the mechanics were gentlemen and when I asked questions about my car they answered in simple detail so I could better understand (know nothing about anything about cars). My wait for my car to finish was not long at all! I left to do some things in town and they were done before I got done! I will be taking my car to them every time and I highly recommend them.

HORRIBLE Place. Andreas is a Thief. He had my husbands truck there and stole the radio and several other parts off it. He tried to lie and say there was never a radio in it, but we had proof abd a friend that went there to get my daughter's CD out of it one day. NO NOT TRUST HIM!

Over 100 years of combined experience.