Went in to troubleshoot a hop in the rear axle. Their people said the ... read more Went in to troubleshoot a hop in the rear axle. Their people said the assembly was in need of a rebuild. This repair took two weeks after making a deposit on parts. Total cost was over $3500. In driving the vehicle after the repair was complete, a noise appeared which wasn’t there before. After reporting this to the them, I was told it was normal and it would go away. Never having heard of this condition after a differential rebuild, I thought it may be a vehicle specific normality. In contacting the manufacturer of the gear set, it was revealed that this in fact was not normal and the new gear set was destroyed as a result of improper installation. Their management informed me that they were too busy to look at it at the time. After several weeks, I was able to get an appointment to have them check the assembly. The vehicle sat at their shop for 3 weeks before I was able to get anyone from Ace transmission to answer their phone or return a call. I was then informed that they couldn’t fix it and that 26% of the total cost would be refunded. 2 weeks later the vehicle was recovered from their shop still not repaired. This “repair shop” effectively deprived me of my vehicle for the nearly the entire summer, cost me hundreds of dollars in alternate transportation on top of the $3500+ repair bill, and the vehicle still isn’t fixed. I found out too late that I wasn’t by any means the first victim. Someone I randomly met (yes, randomly met) on a job site described a similar issue with Ace transmission. After they get your money, you’re on your own. If you value your money, the safe repair of your vehicle, and your time, don’t go here.
I'm new to Knoxville so I found Christian Brothers thru Yelp. And like... read more I'm new to Knoxville so I found Christian Brothers thru Yelp. And like most people had a great experience. I have a 20 year Toyota Corolla and has never need any repairs until now. Keith was great, I thought the front Toyota emblem was lost during the stay at the shop and Keith immediately offered to call Toyota to get a price and help with that!
Called to get a quote on a water pump replacement. Very evasive respo... read more Called to get a quote on a water pump replacement. Very evasive response. Wouldn't quote from the Mitchell pricing index at all. Wanted me to come in for a routine water pump replacement. Said I could go online to get a ballpark price on the repair but they wouldn't quote it to me! Everywhere else in town gave me a quote over the phone. Christian Brothers lost the job because they wouldn't be straight up with me.
