This brand store located in Lubbock must be full of funny mechanics. T... read more This brand store located in Lubbock must be full of funny mechanics. They worked on my 2004 jeep liberty, and here is the story... it might be disturbing but it is true. Beware as you visit them. On or around July first 2015 my mother took her jeep there for repair following a diagnosis based on her perception. I advised her to take the truck to Midas, the muffler shop! At Midas the problem was diagnosed as a poorly installed Cv half shaft. First agreement put back the CV axle properly cost was 185. Second attempt we cant install CV axle because it is stack with stub shaft! my Mother took this together to another shop where the separation was done at 20 dollar cost. Back to Midas a new CV half shaft and stub shaft was installed according to Midas employees! I doubt this ever happened, Cost 622 dollars four hundred eighty more that previously agreed. Poor lady gets in truck drives home the same Nose persists, she return the Jeep! Now they have no clue where to start after two weeks My mother contacts Midas who claims the rear differential is bad and a replacement for 1200 is in order. These minions have no clue what their job is. They are a muffler shop not full mechanic shop.
Super, super high pressure sales tactics! They kept trying to get me t... read more Super, super high pressure sales tactics! They kept trying to get me to sign an agreement that I would buy a car from them before we even discussed a price or financing arrangements. I kept asking them the sticker prices on their cars and never did get an answer. Apparently the answer is "as much as we can get from a customer". I was upfront with them from the very beginning about how much I could afford. They showed me four different cars which I test drove and on each one gave me the impression that it would fit within my budget. In the end process when I finally did get a quote on payments all of them were way over what I told them I could afford from the start. When I told them I would not be able to make a deal with them the salesman became visibly angry and stormed out of the office. All of this took three hours of my valuable time during which I could have been looking at other cars elsewhere. Absolutely the worst car shopping experience of my entire life!
My college daughter took her car to this shop in Lubbock while she was... read more My college daughter took her car to this shop in Lubbock while she was attending Texas Tech. Her car would not start. Mr. Ho charged her $650.06. She paid the bill and attempted to drive home and the car was acting the same way showing no difference since repairs. She got home and we took the vehicle to a shop in San Antonio. They were able to determine that the only problem her vehicle had was a dead cell battery. This shop in Lubbock not only charged her for unneeded repairs but also broke the green connector. We had to pay another $666.44 to get her car drivable. I sent Mr. Ho the business owner a certified letter to help resolve the issue but he was unwilling to take ownership of the poor service and unneeded repairs to take responsbility for the damge his shop caused. I took advantage of a young college student. She has since graduated and working back home but we don't want this happening to anyone else. I don't see how this man stays in business. I strongly encourage anyone to look elsewhere for car repairs. They don't guarantee their work and are not willing to accept responsibility while the other shop in SA was willing to show and proof the unecessary cost we incurred from this Lubbock shop.
