THIS PLACE IS A COMPLETE RIP OFF, DO NOT GO HERE, RUN FAST, PUSH YOUR ... read more THIS PLACE IS A COMPLETE RIP OFF, DO NOT GO HERE, RUN FAST, PUSH YOUR TRUCK IF YOU HAVE TO, THEY DID NOTHING, I HAD TO HAVE MY TRUCK TOWED OUT OF THERE AND IT STILL COST ME 2 THOUSAND DOLLARS IN BOGUS CHARGES. RESTOCKING FEES ON PARTS NEVER ORDERED FROM CATERPILLAR, AND I CALLED CATERPILLAR AND THEY SAID THEY DO NOT CHARGE A RESTOCKING FEE. THIS IS JUST THE TIP OF THE ICEBERG. ITS JUST A SHAME THAT SOMEONE WOULD TAKE ADVANTAGE OF A TRUCK DRIVER ALREADY HAVING A DIFFICULT TIME, AND TRY TO ROB YOU BLIND. THEY ARE RUDE, DISHONEST, AND THIEVES. I SHOULD HAVE KNOWN BETTER WHEN THE SHOP NEAR BY HAD A 3WK WAIT AND THEY HAD NO WAIT, ALTHOUGH THEY HAD MY TRUCK FOR 2WKS AND CONTINUED TO STALL AND INCREASE THE PRICE AND THINGS THAT NEEDED TO BE FIXED. THIS IS ROBBERY WITHOUT THE GUN. TRUST AND BELIEVE THAT. IF YOU ARE LOOKING FOR A HONEST REAL MECHANIC, ****THIS IS NOT THE PLACE FOR YOU***********
The foreman is rude and does not do quality he took shortcuts and I ha... read more The foreman is rude and does not do quality he took shortcuts and I had have my engine overhauled again somewhere else bc they refused to fix their mistake 12 days later. I would never go there
We were stranded in Conway with a slideout that would not retract. Cu... read more We were stranded in Conway with a slideout that would not retract. Custom RV Services came to us, diagnosed the problem. Parts were ordered from the manufacturer, arrived the next day and installed in time to make our next destination. I highly recommend Custom RV Services. They are professional and courteous. The whole diagnosis and repair took less than an hour. Top notch in every aspect.