I bought a car from rock solid and paying on for three years , took ca... read more I bought a car from rock solid and paying on for three years , took car in for a few repairs , the warrarnty has run out and won't fix it . Rock solid has fixed minor things on my car after warrenty supposing expired , I did not pay . And now car is almost paid off which I thought it was a 3 yr contract and they are telling me it's a 3and half yr never heard of that . Rock Solid explained to me when I bought car it was warranty I was buying not the car . So why would I pay 7,000 plus for a 12 month warranty , sounds crazy ! So I guess they got me .
This shop is as shifty as a formula-1 car. What a low-life class of d... read more This shop is as shifty as a formula-1 car. What a low-life class of degenerates that own and work there. I filed a complaint via the Better Business Bureau to alert others of the corrupt business practices that are exercised all the way from the owner down to the smelly grease monkeys that twist his wrench. First Ali called me and told me that he had stripped the O2 sensors when removing them. He told me that it's common for them to strip on older cars. He also told me that they were unusable and needed to be replaced. I told Ali that I was going to check around for prices, but the next I heard from Ali he informed me that he ordered the O2 sensors from the dealer for $300+. I immediately asked him to refuse the parts and he explained that the delivery guy was already gone. I never asked nor authorized anyone at the Meineke shop to order or purchase any parts on my behalf. I have a discount card for the Berge VW dealer and would not have paid full retail by any means. I bought and delivered the O2 sensors from OReily Auto for less than $200 for the pair. Then Ali told me that I would be charged a 25% restocking fee to refuse the parts I never ordered. He told me that it was purely an inconvenience fee charged by him personally. He told me that he used a personal check to buy the parts and that it would take weeks to get his money back from the dealer. I requested a copy of the invoice and he refused. He told me that it had his personal information on it and he couldn't show it to me. I reluctantly agreed to pay the 25% restocking fee because it was still about $100 less than buying the parts from the dealer. Then he tried to charge me an additional $60 to install the O2 sensors I provided, although earlier he told me that there was no fee to install the OEM O2 sensors. When Ali first told me that I would need the O2 sensors, which I truly didn't at all, he told me that there are universal O2 sensors that are more affordable, but they would require a
