Many issues here. 1. They are insurance adjuster friendly. In essen... read more Many issues here. 1. They are insurance adjuster friendly. In essence minimal repair work, and anything they damage is a fight to get corrected. 2. They do not admit their mistakes if they make one. (According to them they don't make mistakes.) 3. They will argue over the definition of what prior damage was if they think they are correct and tell you you are wrong and not make it right, even when obvious. 4. They are correct the customer is wrong in how they handle issues. If you ever get involved in a minor bumper issue, don't go here! They will try to fix it vs replace it, even if the bumper is warped after the accident. Leaving ripples and cracks they paint over and sows up right away. They will claim it is prior damage even if there is no records to back up their claim. They will give the best quote for the least work to keep providers like All State making them a preferred body shop. What they really mean is a preferred rip off shop. They are the worst body shop in the valley by a long shot. And I have dealt with several. I have never been treated so poorly, and belittled by any business ever. Their manager was not helpful in resolving the issues we had either. The office ladies were snarky and twisted details, and also lied to the insurance company about certain details of the damages to save face. The uper management and owners of this company should be checking on this asap. These are serious issues that may lead to legal repercussions if not resolved.
Lee is the man!!! great service great work my family has been dealing ... read more Lee is the man!!! great service great work my family has been dealing with lee for years we never use anyone else A+ Alphonse Arnonor
As the owner of a Mercedes S class, I'm glad that our family found som... read more As the owner of a Mercedes S class, I'm glad that our family found someone like Reinhard to keep our vehicle maintained and on the road. Their estimates have always been accurate when they call to tell us what our vehicle needs. They always get us in within a day or 2 of calling. Yeah sure sometimes the final bill might be a little over due to needing an extra hose or part that you find bad when taking it off to get to another part but I would rather they replace it then and there, so we don't have to make a return trip or call for a tow when we are on the road. We have always been fairly treated by him and his wife in the office. Some of these other reviews I would I ??? as I do most on the internet these days. Stop in meet them talk to them you will see. They are straight forward and some people don't like that but personally I like the no gimmicks no games and I'm not against paying for someone's time to look over and actually repair what is "actually" needed. I have been coming here for over 3 years and will continue to do so.
