They did not put paper mats on the floor of the car or cover the seats... read more They did not put paper mats on the floor of the car or cover the seats. I had oil on the side of my car and on the driver mat. The service rep Jim was rude and this was not the first time. I called and asked for a manager to call me back with no response. Lack of response screams volumes.
When first purchased, this 8-1/2 x 24 (+4' tongue), 9,990# GVWR enclos... read more When first purchased, this 8-1/2 x 24 (+4' tongue), 9,990# GVWR enclosed car trailer was towed from the lot in CA to north ID. Went back for another load, Az-Tex caulked the space overlooked between the wheel wells and the floor. No charge. Put a piece of house roof L-edging under trim over lip over back door to stop water from roof running around the lip and running inside the ramp door. Have hauled a 1T pickup over 500 miles. Never have had any problem with this trailer. After about 10,000 miles it still has 2 of the original cheapo Chinese tires. As it is a 3x3500# axle it is really hard on the tires if it has to be towed around street corners and driveways very much. But 3 axle rides really smoothly. Cheaply built of mostly Chinese parts and materials. Welds sloppy in areas but none have ever broken. THIN aluminum skin is glued on, no screws or rivets. A couple of sheets were rippled and coming loose. Az-Tex replaced them no charge. The 5,000# floor rings really should be attached better. The screws are too small and self-thread into thin steel welded between floor joists. Main frame is box beams; tongue is channel. Hitch coupler 2-5/16" very good self-latching design. Would never open even if no lock pin was put in. This is a great value in a cheap "good enough" trailer. Doesn't compare with a premium brand like Wells Cargo or U-Haul but cost 1/3 as much! 4 brakes on front & back axles, middle axle no brakes, no brake mounting flanges on the axle. Chinese brakes. Chinese e-z lube hubs. Brakes are strong and will pull both the trailer, the tow vehicle (1T) and 1T PU inside trailer w/o using tow vehicle brakes! Take care on slick roads pulling a heavily loaded trailer with a PU with empty bed. The long WB of the trailer makes it want to go straight. It can drag the back tires of your PU sideways on a sharp turn! When I had it loaded to 9,900# on the axles and 2,000# (ODOT scales) on the hitch I jacked the centers of all of the axles up to bend them to give a little positive camber for better tracking and more even tire wear. Straight axles will sag when heavily loaded, letting the wheels do negative camber (splayed out at the bottom). Lifting with a garage jack from behind also bent the axles back toward the rear of the trailer just a little, giving a little toe-in for better stability. This big trailer when heavily loaded really should have a weight distributing hitch set. Never noticed needing antisway, though. I used an EZ-Lift with 1,000# spring bars. Straight pulling levers weight off the front wheels of your tow vehicle, making skidding more likely especially on slick roads. Maybe OK when pulling an empty trailer but when loaded it really needs the WD hitch.
At first they allowed me to make payments on repairs I couldn't afford... read more At first they allowed me to make payments on repairs I couldn't afford on a 2011 Polaris RZR S (pos btw/still on warranty) which I appreciated very much and couldn't have thanked them more since Polaris apparently wouldn't honor the warranty (it only has 50 hours). The repairs totaled around $2,000, but then when I took the vehicle home after the repairs I noticed my bottom factory skid plate was missing. The damages I caused was in the under-carrige of the vehicle_so it was very important that it get found and replaced. Long story short, I have been calling Beaumont Powersports for the past 3 weeks (every other day) and I have only received the run-a-round and lie after lie about who worked on my RZR and where my missing part was. I even got the; "Manager on vacation lie". The General manager will not answer to calls or complaints, and the parts and service manager (Jay) would not admit to losing anything. Finally the technician that worked on the Polaris called me (Monday) to tell me they had lost it??? (not a manager calling). No replacement, No offer on a discount on a new one, No "we are sorry", not even a follow-up phone call. Nothing. Very bad customer service. They got their money and ran. I'm actually getting nervous on the labor work they performed based on the aftermath treatment I have received. I can't even test drive it comfortably because I'm afraid of hitting the bottom again without a skid plate. The cost is around $500 for a new replacement one and I can't afford it. Stay away please! Beware they also have an Indio location. Small claims court might be my only option along with the BBB. Suck's cause I thought they were cool. It's a hole in the wall anyways.