Toyota service near La Puente, CA

Where do I begin? Holy smokes - what an experience. This is the worst experience ever. Too bad you can't give ZERO stars and/or negative numbers. All you need to do is ask Lou (the guy I've been dealing with since day 1). I have a 2013 Ford Fusion Hybrid. My car was sent there by Infinity. This is the insurance used by the other party who hit my car. My car suffered rear bumper damage among other damages. Lesson learned - you can take your car to any body shop you desire. Don't be fooled into believing this is not true. I'm not saying I was fooled into believing this but many believe it. My car was there almost an entire week. Needless to say, I returned the rental and I went to pick up my car because I was told it was repaired and ready. The first thing I noticed was the display for the rear view camera was not correct. I pointed this out to Lou and I agreed to stay a bit so they can attempt to resolve the issue. My first question - did anyone perform some kind of QA on the car before calling me? Since then, I've taken my car back multiple times (on my own time and no rental). I have been very patient and I have given Sharp Image many opportunities to correct the MANY problems I have discovered and the problems they created. What started out to be a $XXXX.XX estimate has now almost doubled and escalating. They have replaced the camera, the trunk lid and a couple of pieces which they broke when attempting to repair my car AFTER I was told my car was completely repaired. They repaired one of the pieces with a piece of a cable tie/strap! My trunk doesn't close properly now. The inside paneling of the trunk would not hold in place since the accident so Sharp Image decided that in order to repair the paneling they would insert 2 screws to hold them in place. Yes, Sharp Image "repaired" the paneling issue by screwing them into the trunk. So now, I have 2 screws/holes inside my trunk. Some might say, there just 2 screws but the fact of the matter is it's my car and I want it repaired properly. The final straw for me was when I was told I had to take the car to the dealer for the camera issue. I informed Sharp Image that since the trunk lid was replaced that there are MANY imperfections in addition to the aforementioned details above. For example, the rear end brake lights are part of the lid but the right side compared to the left side has gaps and just didn't look correct. I informed Lou about this and I asked if anyone looks at the post-work installation? His response was yes they do and that parts can only be put on one way. Huh? I understand they only go one on way but the fact that there are MANY imperfections doesn't that raise a red flag? He then told me after my visit with the dealer to bring back the car AGAIN so he can look at the imperfections. I humored Lou and told him I would take it to the dealer. Do you think Sharp Image has called me for an update and/or any kind of follow up? The answer is no... So I thought maybe it was me, right? Maybe I'm just being difficult and nitpicking. I called Infinity and voiced my concerns and displeasure. I told them I was going somewhere else and took it to a Ford dealer. I showed the service guy (not the body shop guy) the imperfections and his reaction were priceless. He shook his head and could not believe the "repairs" performed by Sharp Image. He then looked at the camera issue and shook his head some more. I wonder if they thought I wouldn't check their work/repairs. Obviously, something is broke with their process. How does ALL of this go unnoticed? Why did I have to point this out to them? So as of 05/13/14, Ford has my car and is repairing my car properly. I have NEVER written a positive/negative review for anything in my life but I had no choice but to do my first review. I can go on about this experience some more but it gives me a headache just thinking about it. I read the positive testimonials on their website and just laugh. I wonder why they don't post these types of testimonials. Again, I thought maybe it was just me but before taking it to the dealer I showed all the imperfections to many people for their reaction/input. Results were all the same. They all shook their heads and they were in disbelief. You can show someone in high school my car and they can point out all the problems within seconds. If you would like more information you can email me at guzmanmax@msn.com

General Auto Repair Shop.

The premier mobile detailing service of the Inland Empire and surrounding areas. We strive to exceed our client's expectations by maintaining and renewing the image of their vehicles. We have a fully self-contained unit with water, power, and shade. Corporate, commercial and residential cleaning is available to ensure your complete satisfaction. We offer services for the following: Auto, Marine, Off-Road, Show, RVs, Motorcycles, and Big Rigs.

Jack took care of my flat tire and balancing at no time, very early in the morning when other places were all closed. He knows how to take care of his customers. Fair prices. I highly recommend services on this place. Malaga S.

Towing Fountain Valley is a proud part of the Fountain Valley community and has been for years. We know what you expect from a towing service and are happy to offer our years of experience. When you are in need of roadside assistance, you want a towing service you can count on for fast response and efficiency, and you don’t want to overpay for it. Our fully licensed & bonded technicians are ready to provide quality service at affordable rates guaranteed by our Honest Pricing policy. Towing Fountain Valley can help with anything from a flat tire fix to emergency towing. Our technicians will assistance you with any roadside you need, so don’t think twice about who to call. Let us solve your auto towing Fountain Valley and other automotive dilemmas.

Great service! I was given a detailed understanding of the issue my vehicle was experiencing. With my small budget incapable of undergoing all needed repairs, they made it work. Even better - under what I could spend :) This is a quick, clean, professional, and understanding location of which I highly recommend. Chris Curtis

I thank my lucky stars for this place!! For as long as I've been taking my car to the team here, which is about 6 years now (this was previously a Nappa, with the same team), I have always been listened to genuinely and given considered, expert recommendations for my old car. It's thanks to them that it keeps on going!! Managers Albert, Mitch and the mechanics are top notch, friendly and so helpful! They take the time to listen and explain. At first, having just moved to LA, I used to cross-check their recommendations with a friend who owns a repair shop back where I used to live. Every time, he agreed with the basis for their assessment, plan of action, and price. As an example of their honesty, there was one type of repair that, for the type of car I have, is apparently best done by the dealership, and they told me that up front, rather than just doing the repair themselves without telling me and leaving me with the chance that the car may not work as it should. They have never been pushy and they help me prioritize what needs to be done and what can wait. They have sometimes gone out of their way to help me. The friendliness and reliability with which I'm treated here makes this Napa shop a valuable part of my sense of community here in Hollywood. I'm so grateful to have them and couldn't recommend them more highly! Janet Caper

Denis was more than fair, he gave me an incredible deal. I had the same problem a year earlier and was charged around $300, but Denis gave me parts and labor for only $130. Will definitely be returning! -Carissa

Best customer service and auto service ever! I've gone to multiple auto shops from Santa Barbara to Riverside and I had yet to receive the customer service I got here and auto service. The guys are so knowledgeable. It's been a relief to not have to keep receiving false diagnosis on my car. Rick's customer service is impeccable ??. Thanks guys! Sunkissed Honey

The employees here are nice and the prices are excellent. Service is fast and efficient. They do it all too, you can get brakes, oil changes, etc... Jose Ramirez

Don & Harold's Auto Care is a family-run auto repair shop in Long Beach, CA. We've been serving quality car maintenance and auto repair in Long Beach since 1944! Our ASE Certified Mechanics work on all makes and models of domestic and import cars, trucks, SUVs, minivans and hybrid vehicles, and we guarantee our car repair services with a great 2 year/24,000 mile warranty. From oil changes and brake repair to timing belt replacements, engine repair and more, we've got you covered! Simply stop by, call or easily schedule your appointment online today and let our family take care of yours.