Came on Thursday for a routine oil change, staff didn’t really care, t... read more Came on Thursday for a routine oil change, staff didn’t really care, there just there to get you in and out as fast as possible. A couple days later I took a trip out to the desert. On the way back at 3am I had notice that my car was smoking while I was on the freeway. My oil light came on and I manage to make it off at the next exit. I stopped at the nearest gas station and all of my oil was draining out of my car. Had to wait for a tow for a couple hours, the next day I took it to another mechanic to which they informed me that the oil pan bolt had fallen off. I was so appalled, because I have been coming to this place for years. Regardless of living 40 mins away I always made the trip. Due to the mechanics carelessness they put my life in danger. Spoke to Alex as soon as I got the update and he could literally care less. His tone over the phone was so nonchalant saying anything to end the conversation. I will never be coming here again, and I hope you take better care of you future clientele and don’t do them dirty like you did me.
Ive been going to bear for the past 3 years and honestly im probably n... read more Ive been going to bear for the past 3 years and honestly im probably never going to go back . I use to feel that bear was a honest place to take my car for all my needs and where very transparent and upfront with the best vibes. But now im not getting that i feel im being way over charged for anything other than a oil change and not really being helped as i use to be if i have a question or ask if they can just check something its always a $150 diagnosis fee for anything and kind of just pushed off like jobs done now get out. I really miss the old people that used to work there. Honestly, I don’t see myself ever going back again too bad. I really liked it there Mechanic in the back alex has a real I really don’t care attitude. Customer service upfront is excellent receptionist is awesome. The work they do is great but I feel if I’m paying $600 for a $300 job is overly priced especially in this economy.
It's too early to give any comments now let me drive few hundred miles... read more It's too early to give any comments now let me drive few hundred miles then I'll be able to give any comments. So far everything seems to be OK.
