Bmw service near Pasadena, CA

I am new to the area so I relied on Yelp and Google ratings to help me find Hank's Tire. It's an "old school" place - been in business since the 50's and it is second generation family owned - a gem of a find. They educated me, didn't pressure me and made me and my car much happier. Thank you guys!

General auto repair.

Mark is the man when it comes to repairing BMWs. He is knowledgeable bryond words, sticks to a problem till it is fixed PROPERLY, uses quality parts, is a nice guy, and the repair bill will always be at least half of what a dealer will charge. ONLY BRING YOUR CAR TO THIS MAN. The Wizard of BMW.

took my girlfriend's motor home here for a carburetor rebuild and general tune-up. was told it would be done within the week. 5 months later the work still was not done. we gave up and just had the thing towed away and sold it. while it turned out extra work might need doing (like the gas tank maybe needing replacement) we never found out- the only thing that ever got done was that the carburetor was removed. she had payed the owner, Mike- $500 in advance, to encourage him to actually get something done- and it did not help. he told us he would refund the money. then changed his mind and decided he would keep $100 of it for services rendered- which consisted of removing the carburetor. after no less than 8 trips back to this place over the course of 2 months, which were necessary because he never answered his phone nor returned calls- we got back a total of $300. I personally had to go because he refused to return her money to her directly, stating her bad attitude as his reason for this. it comes down to that he kept $200 of her money - for removing a carburetor. he gave reasons for this, such as that "it was too late to return the re-build kit" but it is not her fault he waited too long to do it. we both totally did our best to work with him, and he basically stole her money