These dumb asses Had my much needed work automobile for over 2 weeks. ... read more These dumb asses Had my much needed work automobile for over 2 weeks. With the only initial timeline being a couple days. They Didn’t follow through with communication or deadlines. O had to contact them over and over with no response. I Paid extra to hurry parts along and there was still a delay! Its Still not running and according to them my only option was to tow it somewhere else or be without a vehicle for who knows how much longer. Real professional! Get a mechanic that knows what they are doing! If I wanted to pay someone to lie to me and make me suffer and lose money I would get back with my ex! Obviously they shut down anything reviewed other than 5 star reviews. No place exists that is perfect. It’s a sham and a sorry excuse for a good business model. Not a service at all. Just a total bullshit joke!!! My 10 yr old could take the truck apart and rebuild it in with all new parts in that amount of time. Horrible service and lack of respect for the people paying them. Beware!!! Don’t get taken by uneducated swindlers
Took my 2019 Mustang GT to them after being told the dyno tune and e85... read more Took my 2019 Mustang GT to them after being told the dyno tune and e85 conversion would cost $1,400.00. An hour after dropping off the car my son (his car) was called and told they couldn't do the E85 conversion without a kit and the cost to tune the car would be $2045.00. They said it was more work than they anticipated. They are are called the Dyno Shop but don't know what it entails to tune a stock 2019 GT? Unfortunately my son told them okay and they did the tune. No complaints on the work done. When we picked the car up Hayden, the mechanic, said he would only charge $200.00 to install the flex fuel kit if we brought it back to them. stupidity on my part but we purchased the kit and brought it back to them. Like clock work, they call an hour later and say it will cost $500.00 and we need to bring them a card for the tuner claiming it didn't come with one. My son says okay again and brings them the card. Two days later we get the car back at a cost of $795.00. The tuner was not hooked up only the card was programmed with the settings. He said that would be extra to install and hook up the tuner. Seriously? When my son went to hook up the tuner the card that came with it (the one they said it didn't have) was in the tuner and blank meaning he only programmed the card we bought and never tested the tuner. When we installed the card Hayden programmed it was blocked by firewall issues. I called and complained to the owner (Mark) who was cool other than saying we should have just said no to the price changes and didn't seem concerned about that being a poor business practice. He arranged for the car to be taken care of on a Saturday and said the tuner would be fixed and installed for us in the dash as it is supposed to be. My son took it in and it was fixed however Hayden refused to install it in the dash as Mark promised. $2800.00 bill and that's the service you get... Buyer beware. They can tune cars but it will cost you double the estimate if you want it done by them.
My parent in laws were giving us a their old Chevy pickup and It had ... read more My parent in laws were giving us a their old Chevy pickup and It had been sitting in there yard for years without being driven. We wanted to buy a travel trailer if we could get the truck running and in working order to pull a travel trailer. Before paying the registration and buying tires on the vehicle we took it into Grand Garage to see if it was even worth fixing up and if was even capable to even pull a travel trailer before we decided to buy one. I called them and told them that the truck had been sitting at my in laws and had not been driven in years. I told them there had been even rat damage and I wanted a thorough inspection done on the truck, and that we would be buying a travel trailer and using the truck to pull it based on their recommendation. Pat one of the associates told me that I did not need the most expensive vehicle inspection and that it was not necessary even though that the truck had been sitting there for awhile. I told him I did not mind paying for the most expensive inspection because I wanted everything gone through even the engine. After his recommendation we went with the lower inspection cost and he assured me that this inspection would catch everything wrong with the truck. After giving us a price of $6,290 and telling us that the truck would be good to go and be able to pull the trailer we wanted to buy, we then proceeded to paid for the back registration of $1,800 and buy 6 new tires on the truck , paying $1,000. We figured it would be cheaper than buying a new truck. We then went ahead and bought the travel trailer based on their recommendation. When we brought the truck home, and we went on our first local camping trip about an hour and half away from out home, and we noticed the check engine light went on and the truck was running hot and smelled like something was burning. We then took the truck back to Grand Garage and told them the issue. Pat , then told us the reason that the truck smelled hot and the engine light went one was because we had the to turn on or off the towing feature. After stating that the truck did not have that feature he then proceeded to tell us that the check engine light should not be on, and nothing else was done. Then a few days later I drove the truck to work and it broke down and the truck would not start. We then called Grand Garage again and Pat arranged to have the truck towed which we paid $140 for. Once the truck was towed back to the shop, Grand garage realized that there was a wire chewed by rats that they admittedly acknowledged that they had missed on the vehicle inspection, and the starter went out. They then proceeded to state that after we replaced the starter that the truck would be good to go. We again asked you if the engine was the problem and they proceeded to say no that this would be the last repair for awhile. We then paid another $541.48 to Grand Garage to fix the issue with the truck. After proceeding to pay for a new starter and towing the truck broke down again with our trailer and had to have it towed home with a $360 tow bill. We then took it to Grand Garage again and this time they told us that the truck needs a new engine. We have asked them several times to rectify the problem and now they have come back saying that we need a new engine and they cannot do it, even after they troubleshot the engine and told us a tune up would fix the problem they are now saying they cannot do anything. We have spent a lot of money paying for registration on the truck, buying new tires, and buying a new travel trailer based on their recommendation. We feel they have lied to us and strung us along to just get business from us knowing that the truck was probably not worth it. We have asked the owner of grand garage to call us to discuss a solution to this problem and we are still waiting for a call back. It's been almost a week and the owner will not call us back. We have even sent them an email and they have failed to reply. We are now asking the Bureau of Automotive Repair to open a case in attempt to solve this issue. AVOID THEM GO SOMEWHERE ELSE!!!!
