Tire repair service near Walnut, CA

Very friendly manager. There whole thing is guaranteed lowest price. They really mean it, no fuss. If it's only an hour, just walk over to Starbucks and grab some coffee. Brandon Featherstone

I am writing this review as a warning or caution to those who are considering taking their vehicle to this particular shop. I am a nearly 60 year old professional who has been a loyal customer of Midas for many years. I usually take my vehicle to the shop in Mission Viejo but for the past couple of years or so have been taking it to the Lake Forest location. In the past I have always dealt with the manager, Marcos, who was polite, professional and helpful. I wish he was still there. I recently had an issue with my taillight/blinker not working and I brought my vehicle to the Lake Forest Midas. I was told the electrical plate the bulbs plug into needed to be replaced, which seemed reasonable and the repair was made. Since that plate has been replaced by this shop, I have had to bring my vehicle back several times because the same taillight would stop working. I tried to explain to "Manny" that the problem is most likely a short or loose connection with the electrical plate they replaced. Manny could not have been any less interested in what I had to say, would talk over me and at one point told me they "don't do electrical", although their Whitepages advertisement states they do. The very next day, after one of my several trips back, my battery was completely drained. I tried to explain to Manny there must be a short or loose connection but again he just talked over me and dismissed anything I said. Manny told me I needed a new battery and $200.00 later sent me on my way. The SAME taillight went out again and again Manny was rude and not interested in helping me but said he would have his mechanic take a look. When I picked up my vehicle Manny was not around and the mechanic, who was actually nice and apologetic, told me no one ever told him about the electrical plate they had replaced, so he re-worked all the connections and sent me on my way. Long story short, taillight went out again and when I tap it with my hand, it goes back on, indicating a short or loose wire. I brought my vehicle back today and told Manny what was happening. Again, he could not have been any less professional or helpful and REFUSED to complete the repairs his shop initiated. I asked for the District Managers phone number and Manny told me he is the "Owner" and they would just have me call him anyway. I told Manny I would still like the number and he wrote down a number that actually connects to Equifax. Dishonest ? Disgruntled ? who knows ... hopefully this doesn't happen to anyone else ... good luck.

Excellent customer service at this American Tire Depot, I didn't had no problem at the first tire depot in Torrance on Hawthorne Blvd when I purchase my tire set but after today I'm really disapointed I called a appt for my tires to be rotated the guy was able to give me the appt the same day I was happy but meanwhile my truck was getting a oil change @ the dealership which took almost 2hrs instead of 1hr so made me late to my appt at American tire depot in Torrance so I get there and the guy didn't want to help me at all because it was almost 3 o'clock and had 4 cars ahead of me. I wouldn't mind to wait but he didn't even offer me. Instead he wanted to give me an appt for tomorrow, so I started calling all the American Tire depot around my area and found me the 1 in Hawthorne in Rosecrans Ave the guy who answer my called told me to come in and was going to help me with my rotation and they sure did help me ASAP when I got there and was out in less then a 1hr thank you guys so so so much for your help. Manzo Aguilar

Courteous of customer's time, polite and professional. Excellence! in customer service. Adrian Yanez

The service at Rick's was terrific! I was on my way to take my son back to UC Irvine from Agoura when my battery and engine lights came on. It turns out I needed a new alternator and belts. Rick went out of his way to accomodate my schedule. He fixed my car promptly which enabled me to get my son back to UCI to attend class that afternoon. He seemed honest and genuine and the prices seemed fair for the work done. Thanks Rick! I will definitely recommend this place to others! Acry H.

Mark and his team are totally on top of it, and honest too!!