General maintenance service near Westchester, CA

Denis was more than fair, he gave me an incredible deal. I had the same problem a year earlier and was charged around $300, but Denis gave me parts and labor for only $130. Will definitely be returning! -Carissa

The employees here are nice and the prices are excellent. Service is fast and efficient. They do it all too, you can get brakes, oil changes, etc... Jose Ramirez

Best customer service and auto service ever! I've gone to multiple auto shops from Santa Barbara to Riverside and I had yet to receive the customer service I got here and auto service. The guys are so knowledgeable. It's been a relief to not have to keep receiving false diagnosis on my car. Rick's customer service is impeccable ??. Thanks guys! Sunkissed Honey

Squeezed me in to replace my tires and gave a me a cheap price. Very nice and helpful, really appreciate their service. Collin Hightower

Great job! Fixed an ongoing problem with my brakes at a good price. Honest, same-day service.

Owners, chief mechanic Chris is a native of Sweeden where he learned from the Volvo factory the highly technical applications of diagnostic techniques fixing Volvo automotive as well as the Saabs. Chris & his parents including cousin Jim worked at the Volvo factory. The mechanics working at Bertone has one common goal, customer satisfaction. None can compete with Bertone with consistent top quality service with very reasonable price. Bertone's customer base is built from repeat customers & referrals. Roger Valencia

Please remove this place from any shop in LA horrible niggle be stealing everyones cars lol !!!! CROOK ALERT

You should know a few things about Pep Boys right off the bat. First, they charge about the same as many dealer mechanics. So, you should basically just take the car to the dealer or an upmarket independent who has more reason to care about your car. In addition, you will wait an awful lot for service with such a markup. Again, if one pays a premium, one expects a certain amount of service. The last thing you should know is that they seem to lack an enforced policy with regard to their work. If you walk in, you are just dealing with Mike, and if Mike does not feel like giving you a refund, that is that. My story is that I took my Buick in to have it checked out since I was going to drive it across country. They charged me $485 for a belt and two radiator hoses. This is somewhat of a premium price and I will discuss that is just a minute. I got my car and drove it for a few days (it was repaired on 6/5/2014). The radiator then blew out in Jackson Hole Wyoming (on 6/13/2014). This is pretty far from where I live and it really created a lot of problems for me. The fluid it leaked was green. It turns out that they put regular pro-line coolant and not Dex-Cool as the manufacturer recommends. This is documented in the receipt and I saw it with my own eyes. Did this cause my blow out? It’s hard to say, but if a surgeon leaves a surgical sponge in the patient and they get sepsis, it’s likely they will blame the surgeon. When I brought my receipts and material to Mike Zdralek the service manager, his opinion was that I needed to prove it was their fault. The funny thing was I was extremely polite and was trying not to point any fingers. Even a simple apology would have been nice. Now I’m out $485 for the repairs which had absolutely no effect in preventing what they were intended to do. I brought the car in to prevent a radiator blow out, and they did the job wrong and it blew out … in the middle of nowhere. The extra repair cost me $471 (plus $200 to have the part driven in from Idaho Falls). So I’m out over a thousand dollars now with nothing to show for it. The interesting thing to note is that a whole new radiator at a standard mechanic costs the same as two hoses and a belt from Pep Boys. This gives you an idea of the markup they charge on work. In the future, I will not bring any business to Pep Boys. I hope that the %20 margin they made was worth it. That’s the last they will see of me and the last dollar I will spend with their store.