My deceased father used to take his Saturn Vue here back about 15 year... read more My deceased father used to take his Saturn Vue here back about 15 years ago, and the place was really great. In memory of the old man, I continued his legacy and kept taking the vue to Academy Car Care. Been a repeat customer for about 8 years or so. In that time I've had good service but lately it really has taken a turn for the worst. I first noticed something was amiss by John Massey (The owners son). His attitude really makes you wonder if he cares about his dad's business at all. Once this behavior began I should have found another shop probably 3-4 years ago. If he treats repeat customers in such a callus way, It makes me wonder how he treats his staff. A few visits previous I noticed odd things like various bolts not being tightened down properly (requiring me to take the car back in). Once again, trying to do as my dad would have done, I had the car taken in for a new clutch. Everything seemed fine for the first 10,000 miles. Now the clutch feels about as bad as it was at 70,000 with the stock clutch. Took it in and was told clutch was normal. Very frustrating the disconnect between management and the mechanics. I have a feeling that there is internal conflict with the staff here and they will take it out on your car. My trust us broken, and I will find another shop to do business with. Shame.
We have been using Big Sky for years and they always do an excellent j... read more We have been using Big Sky for years and they always do an excellent job! Very resonable!
After waiting two weeks for a scheduled appointment with this flakey b... read more After waiting two weeks for a scheduled appointment with this flakey business owner, once I arrived on Nov. 15 at 8:00AM ready for the promised repair to my Dodge Power Wagon brakes, the owner of this shop - apparently use to talking out of both sides of his mouth - told me he was weeks behind and I should just leave the vehicle and he maybe/might get around to looking at it (refused to even consider giving an estimate) but there were no guarantees that he could do the job, but that I should leave my credit card info just in case his untrustworthy self would or could pull it off. Small town -- small mind -- small chance that I or anyone I talk to about this business will ever take a vehicle to this guy.
