General maintenance service near Wallingford, CT

Bob Thomas Ford recommended an unnecessary wheel alignment for my car. When asked whether the recommended alignment was necessary, Gary Shelomis, service manager, confirmed that it was necessary and that it needed to be fixed before I could drive my car. Because of the $130 price of the alignment, I asked for second opinions from Firestone and Town Fair Tire. Both reviewed a printout of Bob Thomas Ford’s alignment measurements and advised that an alignment would not be “necessary” and that $130 would be excessive for an alignment even if it were necessary.

I was on the road and discovered a coolant issue. I pulled into this station. They took care of me and did a thorough check of my coolant gage. I was a stranger. They served me in a friendly and respectful manner and did not charge me for the service. I was so relieved and thankful. What a breath of fresh air to get friendly customer service. Impressive

Went in for an emission test this morning and was greeted with a very professional receptionist and service person. My car was done within 20 minutes. Thank you for taking me so quickly!

This is definitely the best shop in CT! Very responsive team, very professional, and gets it done right! Beautiful facility, very friendly staff, and they won't try and sell you on something that they wouldn't put in their own cars! Highly recommended! Steve Nixter