I used to love going to this repair shop; the employees were knowledgeable and so friendly! They recently changed ownership and staff, but I thought I would give them a try since the location is so convenient, so I took my car in for a routine oil change. The mechanic gave me a list of about $1,400 worth of other issues he found—there was a leak in the oil pan (which I had noticed but thought it was minor) and the check engine light wouldn’t turn off (an issue that I told him the car dealership itself couldn’t fix and said wasn’t really a problem), among other things. I didn’t think anything was very urgent, but the district manager of the shop guaranteed the repairs for at least a year, so I told them to go ahead. One week later, the oil leak had gotten worse and the check engine light was back on. I tried to get in touch with the district manager, but after repeated calls and leaving my number at the desk, I still didn’t hear back.
I took my car back to be repaired again. When I picked it up the second time, my car made a strange rattling noise when I accelerated. I went right back to the shop and the mechanic worked on it for half an hour and offered me a quick test drive to let me check if it was okay. I tried to ask what he thought had happened, he said we should make sure it was fixed, then he’d explain. So I drove around for about ten minutes and went back to get an explanation on what had happened, but I found that the mechanic and the cashier had locked up for the night and gone home.
Weeks later, the leak still hasn’t been fixed and I have yet to hear back from the distract manager about his false promises. I have wasted entirely too much time and money at this shop. Nothing will convince me to return, and I recommend you save yourself the frustration and find another shop.
