Bmw service near Townsend, DE

Service was prompt and great price. What I appreciated most was that they did not try to upsell me on extra unnecessary parts. I had been going to Jiffy Lube which is similar price but they ALWAYS get you before you leave saying your brakes need changing when they are fine or last time they tried to get me for $250 saying I need a new cabin filter which is crap?! R&M is a small shop, but they get what you need done and honest about it.

Sam at first was extremely kind. I later realized that was only to reel me in. There was still issues with my truck after they fixed it . I called Sam he made me wait a solid week until he looked at it again , hE said they found nothing wrong with it. I called him again 3 days later still complaining there’s something wrong with my truck. He made me wait another week to look at it, charged me again. To say they found nothing wrong it after They drove it four times. 1.5 weeks later I called Sam from the Highway, basically broke down. I was only able to literally drive under 5 mph. I told him my truck was smoking and was making the same noise I’ve been complaining about. I explained to him the smell that was coming from my truck along with where the smoke was coming from. How amazing Sam knew exactly what the problem was, yet he’s been telling me for weeks nothing was wrong with my truck. The problem was my brake was stuck and hanging down, the truck got so hot it melted my calibers etc Sam was charging me over $1300 to fix it. I asked him if he could take some money off beings though I had my truck in there two more times AFTER they fixed it complaining about the way it was driving and the noise it was making. He refused!! Don’t trust them! Their crooks!!! I called another mechanic shop. Explained what needed to be fixed according to Kirkwood auto. My truck was towed from there and towed to Sevy’s auto who fixed it for under $800.00 Don’t trust Kirkwood auto they are crooks. I asked for the old parts they fixed and they said they couldn’t find them. Yea sure. Like I believed that

I made a appointment on a Monday for Wednesday to have Keyless entry and remote start install in my car, I showed up at designated time and they never put my appointment in. The owner gave me a buncha excuses and he said he didn't have time, also didn't have part to install, what kind of business treats there customers like this. Might want to try some where else to get your service you need, even if you have to go to PA. Word of mouth travels fast, the business I'm in I will make sure the story gets out

Refuses to call me back to make appointment for fine adjustments after lowering the car. John is very unprofessional and clearly unresponsive. Stay away from this one. -Pat