Saxon service near Inverness, FL

My 2015 Chevrolet Silverado was due for its first transmission fluid flush at 90,000 miles which was performed by Fishers in October of 2022. Two weeks later, the transmission failed without warning upon departing from a traffic stop light. Within minutes of the event, I brought the truck to Fishers for help. They explained that the transmission had gone bad, could not be repaired, and needed replacement. I gave them the benefit of the doubt, agreed to the replacement and paid nearly $5000. To their credit, the replacement of the transmission with a warrantied remanufactured unit was accomplished quicker than estimated. With the work completed, the truck ran well ...until May of 2023 when a loud squealing noise was heard and followed by a very hard shift. Additional intermittent noises and sloppy shifting prompted a return to Fisher's ...to which they acknowledged that the fluid was already exhibiting signs of failure, but did little else beyond suggesting: "We'll just have to wait and see what happens" and the owner Sarah telling me that she would contact the transmission remanufacturer. A few more weeks of driving with the specter of an imminent breakdown triggered my bringing the truck to a transmission repair specialist. They diagnosed a failing Torque Converter and stated that the fluid should not look or smell the way it did at just 7000 miles after a major repair. Despite being under warranty, I had no desire to wait until the transmission failed, the probable long tow back to Fisher's, likely warranty claim disappointment, and downtime impact upon my business route. My experience with Fisher resulted in the premature loss of a beloved truck, adding a large unplanned financial (on top of those already incurred) and time expenditure for a replacement vehicle. They were given an opportunity to address the problem when it was obviously getting worse and their inaction has lost them this faithful customer, his mother, her neighbor and whomever else I can convince with this review.

Shannon is a pleasure to deal with shows the number and has the updated equipment to do the same procedures as the dealer at FAR less cost. Dealer prices in Ocala seem to have one idea in mind...take advantage of the unaware. The $600 maintenance in Ocala costs $280 in Atlanta. Shannon's cost was $280. Like I said fair and honest. He even tells you when it's not something he's comfortable handling. Also the cleanest garage floor you'll ever see.

Long time customer and wouldn't take my car anywhere else! Honest, professional, friendly and no nonsense service. As good as it gets. So hard to find a good mechanic these days and I'm so grateful they're here. Don't listen to the nay-sayers. A+ Terry P. Floral City, FL

Steve and Heather are fantastic! Superb customer service, honesty, integrity- so refreshing. Highly recommended!

Do not waste your time and get scammed by this company. A year ago my A/c unit was repaired at this shop. After it stopped working again I called and was told to bring it in so they could take a look at it. They called and let me know what the issue and cost of repair would be . I stated that I did not have another $550 dollars until I got paid to get the repair done until next week. I went to pick up my vehicle and was told that I am being charged $109 dollars for a "diagnostic fee" that with out paying I would not be able to get my car back. At no point with my initial conversation, drop off or being told the diagnostic was I told that there would be a fee. When questioned about this they stated its a new policy that doesn't have to be disclosed. That is unbelievable to me , to my understanding no work or cost can be charged without being approved through the client and at no point was that discussed or even suggested. Do not trust this business.

Great work , fixed my problem on time and fair price . Will recommend to everyone.