Worst customer service I have ever received in my life. No respect for... read more Worst customer service I have ever received in my life. No respect for my time, no respect for my business, no respect period. Had ordered parts back in June 15 with Oscar for my Porsche, it is now July 15 and I have been calling, emailing, texting and no response. This is completely unacceptable and terrible business practice. You do not ignore your customers! If you didn't want to do the job to begin with, this should have been communicated initially! No need to waste my time especially a month of my time! I am so upset and can’t even think straight…. When I called the shop and finally got a hold of Oscar he acted like he didn’t even know who i was and put the blame on me for not being able to reach him although he gave me his cell phone number initially and told me that I should email or call him directly the last time I was in getting a repair because I couldn’t reach him at the shop! No apology, no sorry, nothing. Unbelievable. I've never been and felt this disrespected in my life. I want to speak to the shop owner Mike immediately and I will be seeing him this week to discuss the situation. If he has ANY INTEGRITY AT ALL, Obviously I am not going to be taking my business here and I will be going elsewhere as this relationship has been burned, but I think he needs to know the type of business practice that his partner is engaging in. At least have SOME INTEGRITY and get back to me, this is childish and we are supposed to be professional adults!
Coastland has greatly helped me out as a young car owner. They do all ... read more Coastland has greatly helped me out as a young car owner. They do all my routine maintenance work (the wait time for an oil change is next to nothing from what I used to wait when I took my car to the dealership) and even fixed the clip on my fender for free the same day I noticed it was hanging from beneath my car. The staff is very friendly and helpful, they all jumped to help me understand what was needed to be done to maintain my car and helped me decide how to break up the list in the most affordable way. I would recommend Coastland Automotive services to anyone who cares about their car!
I've used Coastland Automotive to mechanically service my 2001 Porsche... read more I've used Coastland Automotive to mechanically service my 2001 Porsche 911 for a few years. I'm happy to report they are knowledgeable, prompt, courteous and price competitive. The waiting room, which I use for each visit, is clean, comfortable and welcoming. They get a two thumbs up from my discerning point of view. You should give them a try without hesitation. I have not experienced or seen any of the negative reports that I find listed on this site written by some others. And be assured, I am a true patron, not an employee. Dr. A