If you have a high end Lexus, DO NOT bring your car here. I brought m... read more If you have a high end Lexus, DO NOT bring your car here. I brought my SC430 in for a simple oil change and motor mounts. The mechanic backed the car out with the driver door open and CRUNCHED it! Of course I was very upset, Shariff agreed to repair it but only at the bodyshop of his neighbor. He insisted. When I can to pick the car up after waiting a week, I was shocked to see the butchered repair. After two more futile tries at the same bodyshop and wasting two more tri[ps to pick it up, I insisted that I take it to the shop of my choice. I had to threaten to bring in my lawyer before Shariff agreed to pay for it. A very stressful and time wasting experience. Kudos for Gerber Collision & Glass for doing the repairs right the first time. I will NEVER recommend Lexpert to anyone after this experience.
I am from Jacksonville and I was passing through Naples when my car br... read more I am from Jacksonville and I was passing through Naples when my car broke down with no warning. I ended up taking it to Chet's to have a diagnostic done. They got back to me and told me my transmission pump had gone out and burned up my transmission. they told me they were 110% sure and it was going to cost me about 1900 before tax. I decided to take my car back to Jax and have the work done there. When I picked up my car the owner met me and forced me to pay him a hundred dollars for the diagnostic even though all they did was hook up the tool to the computer (they do this for free at autozone and other places). He swore to me they did a physical inspection even though my car had not moved from the spot the tow truck driver had left it the day before. When I took it to the shop in Jacksonville the guys there said no way was it the pump and the transmission is probably fine. They turned out to right and it was the torque converter which only cost $800 to fix. To put it simply, Chet’s ripped me off for the $100 they did nothing for and tried to make me pay to replace a perfectly good transmission that they probably wouldn’t have even replaced. To top it off, he was very rude when I picked my car up.
I have had my cars serviced at Ricks for over 10 years. I would not th... read more I have had my cars serviced at Ricks for over 10 years. I would not think of going anywhere else. Beyond their quality of work (which is outstanding) the entire staff is honest and forthright. Its a refreshing change.