I read the reviews on Boat and Motor Superstores and I should have kno... read more I read the reviews on Boat and Motor Superstores and I should have known better than take my boat there. I would not recommend anyone take their boat to this place as it appears to be a Bait AND Switch operation. I took my boat there for repairs they told me on the phone if I dropped it off on Friday I would have it back by the following Tuesday at the latest. Dropped it off the service rep said he would call me next week..DID NOT HAPPEN.. So I waited NO CALL..the Friday after I dropped the boat off I called...oh we are 3 to 4 weeks out he tells me...of course the service guy claims I would never tell anyone we would have your boat ready that soon next week as we are 3 - 4 weeks out. WELL if you had told me the truth I would have NEVER left my boat THERE. We are buying a new boat in January it will be Suzuki motor BUT I would never recommend this place to anyone. I begin thinking if they are being dishonest on the phone in an effort to get my boat there then I CAN NOT TRUST them to work on my boat especially after reading where they did not change the plugs when they did a 300 hour tune up on customer's boat. So today I went and picked up my boat after a month of not hearing one word and calling repeatedly..DON'T BUY FROM THIS PLACE OR TAKE YOUR BOAT IN FOR REPAIRS..read the reviews the positive ones are probably employees or something....BAD NEWS!! Read the reviews on Yelp and take into account this posting..if you decide to do business with this group don't say you were not WARNED!!
I will have to say I have never written a review, but after dealing wi... read more I will have to say I have never written a review, but after dealing with Doc Of the Bay I have to warn People. I will start out with my first experience and the my most recent. My first experience was when I had a 200hp Mercury and had a buzzer issue stating that it was overheating. I had taken it to another place first and had no luck. Then I took it to Doc Of The Bay. They seemed to be very nice and concerned to get it taken care of for me. They had run it and stated that they couldn't get it to do anything. They did find something wrong and had charge me $$$. I picked it up and took it out. I got 500 yards from the doc and the motor seized up. I took of the cowling and notice that the buzzer wires were disconnected (which would have warned me that the motor was overheating and not to run it any more). So there I sat in the middle of the channel with a blown motor. I got in and took it to doc of the bay for them to tell me that it is blown and would have to be rebuilt. I am not going to say that I didn't feel that they were totally responsible, but if they had reconnected the wires that they disconnected I would probably not have blown the motor. They took no ownership of the wires or anything. So I went and bought a new used motor that came with a warranty. 5 months ago I had the oil reserve switched out due to the float that was inside was bad. That was covered under warranty by the place I had bought it from and they are the ones who did the work (NOT Doc Of The Bay). 2 weeks ago I was changing out my impeller and had a issue with reinstalling the lower unit. I call Doc Of the Bay and had them come and pick up the boat which they were happy to do since I was unable to do so at that time. They did fix the problem and even found another problem and very happy that they had fixed both. I will say I am very happy with that part of it. Here comes the reason why I am writing this. Since I had not heard anything from them since they had picked it up. I had called
