Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 ... read more Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 at about 9:05 AM for an oil change and an auto inspection. When approaching the front, I was met by an employee who identified himself as ‘Neil’. The manager. He didn’t greet me with a hello but instead, asked – What do you want? I explained that I was in need of an oil change on our 2016 Ford Focus and could leave the car if need be. He quickly explained that he closed at 12:00 PM. He stated that he was way too busy to do an oil change and suggested several other oil change places near the Brandon Olin Mott store. These included Goodyear, Pep Boys, America’s oil change, Firestone and 5-minute oil. I was astonished that not only did he not want to help us – He rattled off 5 competitors. I even restated that I could leave the car if need be. I asked if Olin Mott had so much business that he could / would turn me away? He became agitated, raised his voice and re-stated – “I said I don’t have time to do an oil change – Do you understand”. He stepped rather close to me and I actually felt threatened by him. I asked him to back-off which he didn’t do, so I backed up and retreated to my car. I can’t understand why Olin Mott would even employ such an on-the-edge individual. Do you have so much business that you send customers to the competitors? Rest assured, and thanks to Neil, I will never go to an Olin Mott store again. I did go to one of your competitors that day, Firestone where I was greeted with a smile and had my oil change / car inspection done in about 30 minutes. Have a good Day – Tony Drucker of Brandon, FL
I went to pick up a Uhaul trailer, and my truck did not work the light... read more I went to pick up a Uhaul trailer, and my truck did not work the lights. The owner worked on my truck, found the problem and fixed it. I tried to pay him and he would not accept any money. I have to say he was very polite and now I will not go any place else for my service.
Mike, the owner, is not only a man of his word but also goes the extra... read more Mike, the owner, is not only a man of his word but also goes the extra mile. After doing extensive labor, Mike determined I needed a new fuel pump. I wasn't prepared for such an expensive repair and was in the middle of moving, so I paid for the labor but declined to get it fixed that day, also wondering if I should sell the car. Mike said that if/when I was ready to get the new pump, he'd replace the fuel pump without charging labor. Months later, I decided it would be cheaper to pay for a new fuel pump than buy another car. Mike stood by his offer and he put in a new pump. Plus, he drove it home just to make sure there were no signs of gas leaks etc. I'm so glad I decided to get it fixed--the car is super peppy and drives like a brand new car! In fact, it has never driven this well in all the time I've had it. He is an excellent mechanic, ethical, and trustworthy. Thanks Mike!
