Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 ... read more Good day, I stopped at the Brandon Olin Mott location on 8.11.2018 at about 9:05 AM for an oil change and an auto inspection. When approaching the front, I was met by an employee who identified himself as ‘Neil’. The manager. He didn’t greet me with a hello but instead, asked – What do you want? I explained that I was in need of an oil change on our 2016 Ford Focus and could leave the car if need be. He quickly explained that he closed at 12:00 PM. He stated that he was way too busy to do an oil change and suggested several other oil change places near the Brandon Olin Mott store. These included Goodyear, Pep Boys, America’s oil change, Firestone and 5-minute oil. I was astonished that not only did he not want to help us – He rattled off 5 competitors. I even restated that I could leave the car if need be. I asked if Olin Mott had so much business that he could / would turn me away? He became agitated, raised his voice and re-stated – “I said I don’t have time to do an oil change – Do you understand”. He stepped rather close to me and I actually felt threatened by him. I asked him to back-off which he didn’t do, so I backed up and retreated to my car. I can’t understand why Olin Mott would even employ such an on-the-edge individual. Do you have so much business that you send customers to the competitors? Rest assured, and thanks to Neil, I will never go to an Olin Mott store again. I did go to one of your competitors that day, Firestone where I was greeted with a smile and had my oil change / car inspection done in about 30 minutes. Have a good Day – Tony Drucker of Brandon, FL
TIA Towing does not even deserve one star. Their representative Mary w... read more TIA Towing does not even deserve one star. Their representative Mary was very rude and I will NEVER do business with this company again. I called around to a few tow companies for pricing for a box truck and TIA had a good price. They quoted $125 over the phone. I let Mary know that I was a business and calling around for tow pricing and she said okay. When I called back to confirm the tow pick up, she reiterated $125 was the charge. There was no mention of anything else. When the tow truck driver arrived, he said the charge was $125 and they now do not accept checks. He then said that I could pay with a credit card but the charge would be $5-$10 more. I said that Mary mentioned nothing of an extra charge nor any mention of not accepting checks, especially since I told her this was a business. When I attempted to call TIA, the phone just rang and rang, then went to voicemail, then rang and rang again for two additional attempts. I was finally able to speak with Mary on the phone on the fourth attempt and she was quite rude and belligerent. I was explaining to her our phone conversation which she said that she remembered and that she would call me back regarding accepting a check. When she called me back four (4) minutes later, she still had a negative attitude and said due to bad checks they could not accept. She then said that she didn't know that $5-$10 would affect me so, so that is what the charge would now be. As I tried to explain to her that this is not the price she told me, she became irate and started to curse me and then hung up the phone on me. I tried to call her back two (2) times and there was no answer. She finally answered on my third try and said that I was giving her attitude and kept talking over me, not listening, and being very rude. She then said that she would take off the five dollars and as she continued with her overtly negative attitude said, "You know what? Forget it. I am not taking the charge off and not taking your credit card. Only cash. How long does my driver need to wait? How many minutes to wait for you to get cash? I am going to charge you for every minute until I get my cash. You need to decide what you are going to do cause I need my money. You call me when you figure it out." And then she proceeded to hang up on me again. As I attempted to call Mary back once again, the phone just rang and rang and she answered the phone on my next second attempt. She was still not listening and hung up on me prior to me even speaking. Their tow truck driver was also very disruptive and disrespectful as well. They did not even want to give me a receipt. I own a business and I would never treat vendors, customers, or any human being with such disdain. I will NEVER utilize their services again. This is not a customer service business. No one else should ever use TIA Towing.
Mike, the owner, is not only a man of his word but also goes the extra... read more Mike, the owner, is not only a man of his word but also goes the extra mile. After doing extensive labor, Mike determined I needed a new fuel pump. I wasn't prepared for such an expensive repair and was in the middle of moving, so I paid for the labor but declined to get it fixed that day, also wondering if I should sell the car. Mike said that if/when I was ready to get the new pump, he'd replace the fuel pump without charging labor. Months later, I decided it would be cheaper to pay for a new fuel pump than buy another car. Mike stood by his offer and he put in a new pump. Plus, he drove it home just to make sure there were no signs of gas leaks etc. I'm so glad I decided to get it fixed--the car is super peppy and drives like a brand new car! In fact, it has never driven this well in all the time I've had it. He is an excellent mechanic, ethical, and trustworthy. Thanks Mike!
