Bmw service near Pensacola, FL

I’ve been a customer here for 7 years now, and am always very pleased with the service. But today, today was completely different. I pulled in, and right away the employees were a little hostile with a van owner. I didn’t get the context, but was taken aback at how they were speaking to this gentleman….I originally thought, “Huh? Maybe the customer was being ridiculous. ??????? ” But then I pulled into the bay. A different guy started gathering my information - and I interrupted him stating, “I should be in the system.” - and did it with a smile, of course. ?? The guy responded “Well first off, we’re a new company, and have taken everything over. Prices and everything have gone up. If you don’t want to give us your information, I’m happy to let you go, so you can go somewhere else.” ???????????? Wtf????? I thought for a second, then asked “We’ll how much are the price differences. He spouted out all the new prices and I then said, “Well sir - I think I WILL take my business elsewhere.” The price was $20 more than I paid at my last visit. So yikes ?? but that wouldn’t have mattered if he had been polite in any manner. I still need an oil change. He started to walk away, but before I pulled out of the bay, I asked him back over to my window- and said “Just from a customer service standpoint - you might not want to tell your customers they go somewhere else. In case you’d like to learn something today.” He quickly rolled his eyes, walked back to the front of the car, and motioned me out as he yelled to the guy below “She doesn’t want service.” While pulling out, another vehicle (a work truck) was pulling in next to me - and the employees trashed him and his driving as he was pulling in. Overall - those men were all jerks. Within 10 min, I witnessed 3 different employees talking trash and acting like pure jerks straight to the customers and they created an environment I wish to be NO part of.

Prince Auto Service is a fully licensed mobile auto mechanic service that services all types of cars, makes, models. We will come to you wherever you are. We guarantee the lowest prices on work performed on your vehicle as we are amongst the lowest in town. We pride ourselves on our customer satisfaction feedback and our close attention to detail. As a newly founded business, we strive to provide quality repair service at a fraction of the cost. We realize that each client relationship is built on trust and we do not take this lightly. Like most Americans, are cars are what transports to and from our jobs, important appointments and unforgettable family vacations. Let us worry about your car and get the job done right the first time. Through our diagnostic skills, we make a plan to optimize your car for the road. Give us a call to schedule an appointment today.

They did a great job fixing my crown Vic. Fast service and affordable. Josh Davis