DISHONEST OR INCOMPETENT.. you decide. Brought in a vehicle for a dia... read more DISHONEST OR INCOMPETENT.. you decide. Brought in a vehicle for a diagnostic and they advised approx 900 in repairs and "maybe" issue would be resolved. Took to another repair shop and it was am eye hook and wire and none of the three things they said "HAD" to be replaced. Back to Schumacher and requested my diagnostic fee of $120.00 be refunded since none of the three things repaired were the cause of the problem. . I was told by the service manager "Jack" that the new starter was only "recommended" , which was bald face lie. He then proceeded to tell me that the eye hook and wire were part of the fusable link therefore they were correct. It should be noted that the link, starter, and battery worked just fine with the wire and eye hook replaced. He then had the nerve to take credit for the repair of the second shop based on their diagnostic, and did not give me chance to tell him that they used the schematics to trace the problem back to the wire. He was rude, arrogant and condescending and inferred that myself and my husband were lying about what we were told by the advisor. Finally, offered credit for diagnostic for future service and I said "Why would I trust you" because right now I am angry and untrusting. Response: Well since we lost you as a customer, I guess it doesn't matter. Good thing they treat people line "ONE OF THE FAMILY". I will be contacting corporate and filing a better business bureau complaint. I purchased the vehicle at that location and had all service done there. I shudder to think how many times they have overcharged and or improperly repaired my vehicle. Be very careful if you use this repair department
