I paid Brian the Service Writer at Greg’s Custom Cycle Works cash to h... read more I paid Brian the Service Writer at Greg’s Custom Cycle Works cash to have the rear tire of my Harley Fatboy replaced along with the valve stem I purchased independently and he put the valve in the properly completed shop order, indicating the repair(s) in the clear envelope for the technician. I received the bike back and on the way home noticed a rattling and I stopped to examine and found that the drive belt shroud was not secured properly . Upon further examination I see where the mechanic cross-threaded the bolt and no effort was made to clean the area made filthy by this mechanics poor work ethic. Little harm done, I went and bought new bolts and spent the next hour cleaning the back wheel . Now I realize from the loss of air in the rear tire that the mechanic did not replace the valve stem that I paid to have installed only to send me down the road with these two unsafe conditions. After my repeated attempts to contact Mr. Greg Rice he took my call to offer no resolve but to bring my bike back in and the same mechanic that had so terribly worked on it on May 3rd can have a shot at it again! He said it was near the end of the day when his worker was damaging my motorcycle which was likely why he was not attentive to my purchase. What Mr. Rice did not do was offer another properly trained tech to make the proper repair. He made no mention that his only Harley Authorized mechanic was deceptive and dishonest in not notifying me, the service writer or Mr. Rice that he in fact did not complete the repair in a knowledgeable professional and workmanlike manner. Mr. Rice made no mention to return to me the money I spent to have this repair completed. If this is different than stealing from me and compromising my safety I’m not feeling it. They ARE thieves and this surely is not what I have in mind when I think "custom". Gary L Newsum
They were nice, easy to understand, prompt, inexpensive and overall ve... read more They were nice, easy to understand, prompt, inexpensive and overall very good to work with. They towed my car today and I am very pleased with everything. Next time I break down they will be my first call. Excellent job guys. Oh and I had Justin. He was awesome.
