Crystal River Marine Stay Away! Not Honest! This place use to have gr... read more Crystal River Marine Stay Away! Not Honest! This place use to have great service when the previous service manager Ron was there! Now stay away from this place. I brought my boat in there and the last two times were a nightmare! Every-time I picked it up something else was wrong or disconnected and was told it was broken and was asked did I want to get them fixed? I brought boat in and was told that I needed new steering cables so I said go ahead and repair. When I got home noticed that the coverings for the wires were all taking off and gone? Called and fought with them to put back on! So they did and they were short and came off. Than they finally fixed and corrected after agonizing calls. Than brought in again for water in fuel and was told no leaks for the 3 rd time and charged over $1200. Than went to a reputable shop and said why don’t you put on a filter with a glass viewing area on it for $20 and you can see water and drain it out? Why didn’t the shop tell me that after spending over 1200?? Than I go to pick it up last tome and was told that my radio’s were not working? Well they were when I brought them in? Another bait switch! When I got home and spent hours trying to find problem in hull couldnt find any problems? Than went to battery compartment and wires were disconnected and shoved below? Mechanic says not working than I approve repair and than all he does connect wires and charges me?? Than when I go to connect to the on and off switch I noticed ot was missing one screw and also was put on wrong and a whole left open?? (Look pics) Also the tire for the crank was broken off were when they moved it with tractor didn’t raise it up! Well I said you broke my tire and they said it came in like that and after complaining they fixed it. So after all Of my own repairs I stopped by after calling and no return call from the owner Mike also stopped by looking for him and of course not around so left message with the new service manager shantell and she said she would have him call me and pull slips?? Why pull invoices just have him call me! Of course never called me! Also beware they also own the boat lot next door called Three Rivers Marine! Well there is a really good place down the road Homosassa Marine and ask for Vitro the service manager and he will take care of you very honest place!
I read the reviews on Boat and Motor Superstores and I should have kno... read more I read the reviews on Boat and Motor Superstores and I should have known better than take my boat there. I would not recommend anyone take their boat to this place as it appears to be a Bait AND Switch operation. I took my boat there for repairs they told me on the phone if I dropped it off on Friday I would have it back by the following Tuesday at the latest. Dropped it off the service rep said he would call me next week..DID NOT HAPPEN.. So I waited NO CALL..the Friday after I dropped the boat off I called...oh we are 3 to 4 weeks out he tells me...of course the service guy claims I would never tell anyone we would have your boat ready that soon next week as we are 3 - 4 weeks out. WELL if you had told me the truth I would have NEVER left my boat THERE. We are buying a new boat in January it will be Suzuki motor BUT I would never recommend this place to anyone. I begin thinking if they are being dishonest on the phone in an effort to get my boat there then I CAN NOT TRUST them to work on my boat especially after reading where they did not change the plugs when they did a 300 hour tune up on customer's boat. So today I went and picked up my boat after a month of not hearing one word and calling repeatedly..DON'T BUY FROM THIS PLACE OR TAKE YOUR BOAT IN FOR REPAIRS..read the reviews the positive ones are probably employees or something....BAD NEWS!! Read the reviews on Yelp and take into account this posting..if you decide to do business with this group don't say you were not WARNED!!
