For the last three days I've been asking about my company truck if the... read more For the last three days I've been asking about my company truck if they looked at it yet. And all I get is oh it's scheduled to go in today. That's been for the last three days and it's been there since Monday June 15. I would like to know why it's takes so long when I'm an over the road trucker and I need to get back out to make money.
do not go there, some employees are very difficult to work with with, ... read more do not go there, some employees are very difficult to work with with, and your bill will always be higher than expected, they do have another location that seems to be pretty good, and have never had a problem there
They might provide a great product with great service, but I never got... read more They might provide a great product with great service, but I never got that far due to poor phone etiquette. I spoke with Darryl about replacing a top and being my first convertible had a lot of questions. First few minutes were fine, but he was very distracted dealing with other things while on the phone with me where I asked him if we should talk later. He said no. I asked him a few more questions about his business and he got offended as if I was questioning his ability (which I was not)... then I asked him if he could just answer my questions as I wanted to be comfortable with his shop. I thought businesses were supposed to earn business and customer trust by answering questions...does he think I was going to just show up and give him the keys without asking questions? What happened to the "customer" always being right? Or what happened to just being courteous on the phone? Maybe Darryl's business is doing so good (hope he is in this economy) that he can afford to lose one customer and people I WOULD HAVE recommended to him because he was too arrogant when I clearly don't know anything about convertibles and just wanted information about the product and his company. Maybe Darryl was just having a bad day and took it out on me... just cost you $1500 Darryl. Have a nice Thanksgiving!
