I was told that the same tire as the other three tires the vehicle had... read more I was told that the same tire as the other three tires the vehicle had would be ordered, instead when I showed up to pay, it was a different brand than what we agreed on. A call beforehand would’ve been nice to make sure I’m okay with that other brand. Instead I was left with no option, but to accept it. I had to ask why another brand’s tire was installed rather than what we agreed upon? The sales associate said it would take a week or two to get here from California. Why wasn’t I notified via phone/email beforehand??? Instead, deciding to proceed with another option.It’s a shame, I used to love doing business with Extra Mile.
Mike is truly a pleasure to work with. He makes you feel welcome as so... read more Mike is truly a pleasure to work with. He makes you feel welcome as soon as you walk in. He always greets with a smile. He is very knowledgeable and kept me posted during along the way. Will definitely bring my Mercedes CLA 250 back!
I was there for a P0130 error. I was told that it was an electrical wi... read more I was there for a P0130 error. I was told that it was an electrical wiring that needed to be replaced near the MAF sensor. The car had the same error code when I picked it up from them weeks later. I was then told that they fixed the problem, but because the ECU isnt communicating, I wont see that they fixed the trouble, which was some bull. Since the price had already reached nearly $700 for something they cant prove they did, I asked for my car. They took me to the garage where I can see my car with the back window down. They proceeded to tell me that the window problem was already there, even though I didn't have any window issues prior to me dropping the car off. I brought the car in for the error code. Now Im being told that I would have to pay an additional $248 to buy a part to roll my back window back up. I refused to pay that and told him that I wasnt paying for something they broke. They brought me back up front to call around for the part that he claim is the problem. The part was well over $300, but the owner didnt want to cover it. Instead, they chose to tell me they could fix it. By fixing the problem, they somehow, rigged the window back up. Since it was raining, I never checked behind them. I didnt realize until a few weeks later, when the sun finally came back out, that my window would not roll down. So not only did they rip me off for over $600, they broke something else, then lied to me about fixing everything. I would NOT trust them to do an oil change. You might leave with a non working AC.
