I was told that the same tire as the other three tires the vehicle had... read more I was told that the same tire as the other three tires the vehicle had would be ordered, instead when I showed up to pay, it was a different brand than what we agreed on. A call beforehand would’ve been nice to make sure I’m okay with that other brand. Instead I was left with no option, but to accept it. I had to ask why another brand’s tire was installed rather than what we agreed upon? The sales associate said it would take a week or two to get here from California. Why wasn’t I notified via phone/email beforehand??? Instead, deciding to proceed with another option.It’s a shame, I used to love doing business with Extra Mile.
There to collect the money alone. Wouldn’t give a bad review to a busi... read more There to collect the money alone. Wouldn’t give a bad review to a business but can’t hide my experience with this one. Yes, you are here to make money but what about customer experience? It felt I lost my 1400$ and asking me to part away with another 900$ without a single assurance, and a ce that speaks down on customer. Show empathy to your customer, explain issues rather than sounding condescending and asking them “Do you have a better place”. Maybe your father owns the WorkShop. Congratulations retaining your customers with this attitude.
Never happy when an unexpected ALERT pops up, requiring “Maintenance.”... read more Never happy when an unexpected ALERT pops up, requiring “Maintenance.” No clue what this was for = called Ozzie, set up an appt to drop off my car, overnight, for service the next morning. “No issues after checking all possible options,” per the shop! Great results in putting my mind at ease over this ALERT, and < $40 is great! Thanks, Ozzie!!
