Nissan service near Smyrna, GA

Took my car to have evaluated. I was told that my engine was bad and needed to be replaced. He said he would be swapp my engine out with a engine close to the same miles I had on my car. So I agreed to have my engine changed. This would have been a good time to tell me that it's only 30 days on a used engine. but he did not disclose this information to me. He went and got the car emissions done and told me he had been driving my car and it was running fine. Two days later and paying 4081.00 I pick my car up it seemed fine. I wasn't able to test drive the car because of Covid the DMV was closed. so it was close to three months until I was able to get a tag for car. I finally got the tag and drove the car, I noticed a pull from the car when I put the car in drive, it snatched into gear. I took car back and the mechanic RL adjusted something on the engine so that took care of the problelm. Still didn't informe me about 30 days for a used engine. I drove the car for two weeks and the car is surging and smoking from the tail pipe. I call R.L to tell him what's going on. He says bring the car in. I had a video of what was going on with the car. I informed R.L I got advice from another mechanic and was told this is because coolant is getting into the engine which point to a bad head gasket, and the surging could possibly be the air intake control valve and the problem was engine related Which R.L agreed that it probably was the IAC and he would have fixed it "IF" he knew it was bad He then suggested put 20 w 50 in the engine. I called another mechanic and told them what my car was doing and what advice I was giving from RL. And was told to ask for the paper work on the engine. I have not received no information on the engine he installed in my car to this very day. And putting 20 w 50 was not going to solve my issue. So I take the car back because of the surging and mind you it's still smoking. I also was getting water in the trunk so R.L looked into these issued and charged me 80.00.I was told by R.L that my Power steering rack need replacing and he would fix my IAC for aprox 1100.00 dollars. This has been the worst experince with this shop. My car is sitting unable to drive. I gave him ONE star because a rating was required. He deserves 0 stars. We'll end up in court I'm sure.

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Nissan South, Morrow, GA.recently made fraudulent repair recommendations for my vehicle and refused to provide parts that were replaced in the repairs that were completed. I had the vehicle evaluated at Nalley Lexus,Smyrna, to find the exhaust leak needed a bolt tightened (that was visibly hanging) - rather than the $1356.50 repair (Nissan South) and emergency brake required adjustment - $220(Nissan South). I have attempted to resolve this with Mr. Ralph Gray, Service Manager and with Chad Morse, Fixed Operations Director. The only resolution offered was a refund of the $99.00 diagnostic fee for the fraudulent recommendations. They refused to produce proof of the completed repairs as necessary. BBB-Atlanta and Governor's Ofc of Consumer Affairs have alerts for this company. A consumer warning against this facility might save future victims from their fraudulent service recommendations.

Summary: Took a tiny chip, made it into a large crack in less than 2 mins. I had a very small chip in the windshield. He came out, stuck a suction cup on it, pumped it up, and made it into a crack 3 inches long. Claimed it had only happened to him 4 times in the past 12 years. I do not recommend his service, as he managed to make a usable windshield into one that cannot be used.

Each American Service Station automotive repair center is full-service, offering comprehensive and professional repair and maintenance ranging from oil changes to engine rebuilds. Our success is attributed to honesty, service quality and outstanding customer service. We offer an extended 36 months or 36,000 miles nationwide warranty on all repair services. Each location is equipped with Certified ASE technicians and the latest diagnostic equipment. Other conveniences include 24 hour on-call towing, free customer pick-up & drop-off, free Wi-Fi and a clean, comfortable waiting room.

Dempsey Radiator Service has been providing outstanding customer service in the Radiator & Automotive Industry for over 20 years, Come visit us today for all of your Automotive needs. Now servicing radiators in all types of heavy equipment, from construction to agricultural. Walk-ins are always welcome too. Semi truck to compact car, all makes and models, we can handle your needs. Please call or stop by. We look foward to meeting you or your company, and adding you to our growing list of satisfied customers.

Honest home town service , don't see that too often

I am impressed with your service ad would recommend you to anybody!

My first time at this shop because my dealer is so far away. Everyone was so friendly, knowledgeable and quick. More upscale than a typical auto repair. Will use them again for future maintenance.