Mercedes benz service near Suwanee, GA

I have never left a review for anything but I just had the worst customer service experience which included waiting 2 days to be contacted, being accused of stealing, being called a piece of shit and told to fuck off. This was an experience that other people need to know about. My check engine light came on in my 2007 BMW X3 so I brought it into Carma Motorsports since it’s down the street from where I live. I dropped off my car on Sunday night and left the key in the drop box. I called on Monday morning at 8:30 to confirm with them that they received it. I was told by Jennifer that I would receive a phone call after they had looked at it. After never receiving a phone call and trying to call all day, I stopped there at 6 and was told that the phone and internet was down and that was why I never received a phone call. They told me the phones and internet should be fixed in the morning and I would receive a call then, but that they only things that need to be fixed are the ignition coil and air mass meter boot. On Tuesday, I finally received a phone call and received a quote for $1,600 to fix the ignition coil, air mass meter boot, and that I also needed all new front and rear brakes. After waiting over 36 hours to hear anything, this was not good news so I called around to get a few other opinions since that seemed pretty steep. I ended up finding somewhere else that could do all of the same work for almost $500 less. I called Carma and let them know of the lower quote and asked if they could match it. After being told no, I said I was going elsewhere and that I would pick up my car at 6. After arriving, I was told that I still owed $120 for the diagnostic check to find out what was wrong. I informed Adam and another man with a shaved head (unfortunately I didn’t get his name) that I was not going to pay that since it took them so long to get back to me with anything and that what they quoted wasn’t even close to a good price compared to what I was able to find elsewhere, and because no one had told me about the cost of a diagnostic check when I said I was picking up the car. I asked if they had an issue with that and the bald man told me did have an issue because it’s stealing. I responded by saying that I understand that their time is valuable but so is mine. I will never be going back and I’m going to make an effort to make sure other people don’t either.

I called for a appointment to bring my mini cooper in I told the employee that the car was having transmission issues and it would not change gears from 3rd to 4th gear .She said bring it in and a technician would hook it up to a computer to get a reading on it to see what the problem was. So when I picked the car up he did not get a reading from the computer because there was no check engine light on so he took it for a test drive. And said it was having transmission problems and he could replace it with a rebuild one for 7000.00 dollars the computer test was 157.00 that was not performed. So I'm not happy about that. She told me that he would have to put it on the machine to find out what was going on with it not a test drive.

Took my car to have evaluated. I was told that my engine was bad and needed to be replaced. He said he would be swapp my engine out with a engine close to the same miles I had on my car. So I agreed to have my engine changed. This would have been a good time to tell me that it's only 30 days on a used engine. but he did not disclose this information to me. He went and got the car emissions done and told me he had been driving my car and it was running fine. Two days later and paying 4081.00 I pick my car up it seemed fine. I wasn't able to test drive the car because of Covid the DMV was closed. so it was close to three months until I was able to get a tag for car. I finally got the tag and drove the car, I noticed a pull from the car when I put the car in drive, it snatched into gear. I took car back and the mechanic RL adjusted something on the engine so that took care of the problelm. Still didn't informe me about 30 days for a used engine. I drove the car for two weeks and the car is surging and smoking from the tail pipe. I call R.L to tell him what's going on. He says bring the car in. I had a video of what was going on with the car. I informed R.L I got advice from another mechanic and was told this is because coolant is getting into the engine which point to a bad head gasket, and the surging could possibly be the air intake control valve and the problem was engine related Which R.L agreed that it probably was the IAC and he would have fixed it "IF" he knew it was bad He then suggested put 20 w 50 in the engine. I called another mechanic and told them what my car was doing and what advice I was giving from RL. And was told to ask for the paper work on the engine. I have not received no information on the engine he installed in my car to this very day. And putting 20 w 50 was not going to solve my issue. So I take the car back because of the surging and mind you it's still smoking. I also was getting water in the trunk so R.L looked into these issued and charged me 80.00.I was told by R.L that my Power steering rack need replacing and he would fix my IAC for aprox 1100.00 dollars. This has been the worst experince with this shop. My car is sitting unable to drive. I gave him ONE star because a rating was required. He deserves 0 stars. We'll end up in court I'm sure.

As a mechanic with 15+ years of experience and resident of metro Atlanta area, I've found that private transportation is a necessity. However, getting your car to a local shop can be painstaking and expensive. As a result, a group of experienced mechanics and I decided to create Mobile Mechanic ATL, LLC (http://wwww.MobileMechanicATL.com).Since 2009 we've been servicing the metro Atlanta and surrounding areas providing exceptional mobile auto repair at a fair and reasonable price. Please visit our site or call us and we'll be on our way!

A friend of mine recommended Nicks Wrenches to me. Said he was the best and honest too. I had a 1994 Toyota 4Runner in need of repair. It was constantly running hot and I couldn't take it anywhere without carrying a jug of water with me. I didn't have much money so I kept putting having it repaired off. Finally, I broke down and called Nick. I took it to him and got a sense that he was indeed an honest man, hard to find now days in the mechanic field. Not only is he honest, but he knows a heck of a lot about cars. He ended up having to replace my radiator and a few other things. It ran great after that and I felt he gave me a very fair price. After that, with my SUV being so old, I kept having to take it back for other various repairs. The last time I drove that SUV was when I took my ex husband to the airport. He was moving to San Francisco. On the way back, my SUV broke down. Nick had someone tow it to his shop. I forgot what it was this time but he repaired it. When pulling out of his shop, my brake line broke. This was the end of my beloved 4Runner. Nick was in the process of re constructing the brake line when he told me it was best if I sell it because it was starting to be one thing after another. I took his advice. Nick let me keep my truck at his shop until it sold. He also lent me a car he had that he occasionally lent out to customers so I could get back and forth to work. My truck finally sold. I will be forever grateful to Nick and all he did to help me. I have a new car now, but I know if I ever need any work done, he's the one I want working on my car. Thank you Nick for all that you did to help me. I will always be grateful!!

At Nate’s Professional Automotive Care, it’s our values and mission that differentiate us from other shops. We believe in professional, knowledgeable service with up to date technology to service your vehicle. Our values are simple: Tell the truth, Be professional, Work hard, Don't give up, and care for others . Our motto: Love God, Love others. Nate’s Professional Automotive Care believes in getting you back on the road as soon, and as safely, as possible. We believe in transparency with all of our customers.

Make F & M Imports your one-stop-shop for affordable and professional service of your imported vehicle. We specialize in the service of BMWs and Mercedes, however, we also service Audis, VWs, Porsches, and most Japanese-made cars.

I was very pleased when I was told that the expensive brake repair was not a safety issue. There has been a rattling sound when I brake, but it does not bother me if it is not a safety issue. I appreciated the honesty. -Farris Goodrum

Complacido como siempre con el servicio. Gracias por arreglar mi neumático de coche antes de mi viaje por carretera. I kid... The day you'll stop seeing me is the day I no longer have an amg, and that day won't be coming anytime soon. Thanks as always trn

They went over and above what any other mechanic has ever done for me in the past. I opted out for any repairs because my car is old, and I am just going to replace it. As I was leaving, in the rain, one of their mechanics ran out to help me get my car up their driveway. They didn't ask for a dime...which as most of you know, most places would have. Signature Automotive Specialists seemed very honest!!

I made an appointment with them at Decatur GA location. Got message from them that appointment is not confirmed until they will call or send confirmation message. They never call or massaged me for confirmation. I also requested them to call me for the direction to the place, because one time I went to the address all I saw was some kind of warehouse place and ramp. They did not have courtesy to call me back.

Ultimate Benz is your first choice for complete and comprehensive maintenance for your MERCEDES BENZ & BMW. Our friendly staff is trained and knowledgeable and strives for you to achieve maximum satisfaction from your MERCEDES & BMW ownership.