Honda service near Arlington Heights, IL

I appreciated being spoken to as an intelligent person instead of "a know nothing about cars woman". I liked the updates as you worked on my car & the easy of making an appointment. I have already recommended to the rest of my family to bring their cars to your facility. Angela Ponder

Been using A-1 for years. Have always stood behind their work. Had shocks installed, did work quickly for agreed price & rotated my tires while vehicle was there.

AVOID AVOID AVOID Honda Northwest! I bought a bike from them 3 weeks later the stator went on it. I took it back thinking they would help me considering I didn't even make my first payment and had a major breakdown on my first road trip. Instead the GM JASON LIED AND STARTED SWEARING AT ME because he told me the reason it went is when I put a new battery in it was the right battery 14BS but had the wrong ports and the bike didn't get a "proper connection" and that burned out my stator. When I put the new battery in it started right up and I was two hours on my way home stopped for gas and it wouldn't start again. It died three times on my way home having to jump it off my cousins bike. and I talked to a number of certified mechanics even other Honda dealers and they ALL tell me he lied and is just trying to put blame on me so he doesn't have to pay for it. Two ways to hook up a battery the wrong way and the right way if it wasn't hooked up right my bike would of never started. They are cheats and only want your money as soon as you sign the paper and walk out the door you are as good as garbage to them. I wish I would of never bought from them and will tell every soul I know to run fast and far away from those scam artist cause even their corporate office won't help you cause they are independently owned so you are on your own. I should of known better when their parts guys are the ones on the floor selling bikes as well. Very low class and unprofessional. CHRIS WAS THE SALESMAN/PARTS employee who sold me the broken junk and told me there was 0 wrong with it. I see Chris is usually the 5 star review on any site so don't believe the good review from a employee take my advice a guy who actually got scammed by them and is not on their payroll!

Great trust worthy service. The only place I'll take my SAAB anymore, as they know what is wrong without guessing what the codes mean. -Amy Loek

DO NOT DO BUSINESS WITH THESE PEOPLE. Put a deposit down on a car with the agreement that they would fix a few things before I brought the balance.  When I came back on the day they said the car would be done, they tried telling me the broken side light was new and thats how the manufacturer makes it - with a crack.  The only thing they said they would do was detail the car.   After feeling cheated and disrespected, I told thm I wanted my deposit back and didn't want to buy the car.  They said to come back because the owner had to sign the check.  After calling multiple times and being hung up on by Denise, and making multiple visits, we were pretty much blown off and never received the deposit back.  They sold the car and got to keep our money on top of it. No wonder why they are rated F on the Better Business Bureau website and so many complaints have been submitted to the BBB.