I brought my car for an evap code. When I came in I was told I owed $... read more I brought my car for an evap code. When I came in I was told I owed $125.00 for diagnosing a cat code. I have been aware for over a year that I needed a cat. When I reminded him that I brought the car in for the evap code, not the PO420 code. he said that if the cat code shows up that he HAD to a diagnostic on it. What?? I always had a good relationship with the Rockdale shop, but after this visit I feel cheated . Very unhappy!
Needed a transfer case replaced. They were the only shop that would at... read more Needed a transfer case replaced. They were the only shop that would attempt to see if they could fix / replace due to the car being a 2002. The work took several weeks to complete. Took the car home and found some issues that were overlooked. Took the car back and they fixed the main issue no charge . Had an additional matter that was not initially covered but I worked with the owner Stephen and he made things right. The vehicle is now fixed and working properly.
Made an appointment for 8 am, when I called at 11:30 am, my car had no... read more Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.
