Prius service near Elgin, IL

KS Autocare performed a detailed inspection of my car, during which it was discovered there were multiple problems. While my car was on the lift, KS showed me precisely what was wrong and what steps they were going to take to fix those problems, as well as providing a detailed estimate of cost and time involved for the entire repair. KS divided the repairs into two components: those that were urgent and needed to be done soon and those that could be put off for a while. I chose to do all of the repairs at one time. KS Autocare completed the repairs on schedule and on budget, exactly as promised. All KS Autocare personnel were professional and courteous and performed their jobs well. I highly recommend KS Autocare for your vehicle needs.

Service was good

I don't know why I chose Schaumburg Automedics to service my car when I first moved to Chicago 20+ years ago, but I am really glad I did. They have kept my various old cars running much longer than I would have expected. I was thinking about junking my car after this last service, but the SA Team did such a fantastic job the car drives better than when it was new (to me). I had several idiot lights on my dash and thought I had no ABS of VSA because the lights were on. The guys working on something else noticed some frayed wires along the firewall from some rodent or something. Now ALL the dashboard lights are off. They also fixed some extra things I didn't ask for and didn't notice till I got home. AAA Stands for quality service. AAA never hung a sign on a shop as good as Schaumburg Automedics. I recommend them without reserve. Tim Shepherd

Made an appointment for 8 am, when I called at 11:30 am, my car had not yet been looked at. I received a message around 2:30 pm with the inspection results. So 6.5 hours after appointment drop off. Tuffy completed oil change, tire rotation and rear brakes just before closing time at 6 pm. There are individual coupons for each service but a $30 cap is applied on discounts per visit. I may make two or three separate appointments next time so that I can use all the coupons. I had to bring the car back the next day due to a loud exhaust type noise. It turned out that the air filter compartment was not reinstalled properly so minor fix but still resulted in a return visit. I like the team at Tuffy and plan to return but some of the above issues should be improved upon.

Complete Premium Repair Shop

As Always, top notch work I am very pleased wut Reliable Auto Repair The work Reliable total lives up to the namme

The most honest service you will find in the area. Tony is great and is one of the best in the business. Ottavio D.

I have had Jim at Advanced take are of several of my cars over the last year.I found this shop to be very fair and they got the work done quickly. I would recommend this repair shop to everyone.

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

Renberg Auto has proudly serving Wheaton for over 40 years. Our team of certified technicians, led by Service Manager Craig Enger, would be happy to handle your complete auto care needs.

Have been dealing with Dakota K for many years, they have always provided knowledgeable service at competitive prices and great customer service

K Auto has been proudly serving Arlington Heights since 1974. Our team of certified technicians, led by Service Manager Kevin Smith, would be happy to handle your complete auto care needs.

Wheeling Auto has been proudly serving Arlington Heights since 1986. Our team of certified technicians, led by Service Manager Matt Walden, would be happy to handle your complete auto care needs.

Truly thankful for this establishment today. I was in a bad spot very close to the end of their business hours and they still helped me although they could've sent me on my way. A special thank you to Rachel & Tommy. You guys are the best! Dion Y