My alternator took a dump, I needed towing in Naperville near me to a ... read more My alternator took a dump, I needed towing in Naperville near me to a local auto repair shop and this Naperville towing company made the situation as pain free as possible. I really appreciate the quick tow truck service and auto repair shop referral. Thanks again Tow Recover Assist!
I had scratches to the left side of my car incurred in backing out o... read more I had scratches to the left side of my car incurred in backing out of an apartment complex parking lot, scraping a railing on a stoop. The original estimate from JDM and my insurance adjuster were only a few dollars apart. I brought my car in for repair at 8 AM on Monday, July 22nd and was told the repair would be 4 days. On Thursday I called and Paul Chilcott told me he forgot to call me about additional repairs needed, including a wheel that I specifically told him and the insurance adjuster was not to be part of the repair as it was not part of the accident. My insurance adjuster had to call the owner to straighten out the wheel issue. I was told my car would be ready the following Tuesday and that I would be called on Monday. On Wednesday I called and asked for a time when I could pick up my vehicle. I never received a call back. On Thursday my insurance company called, not JDM, and told me JDM would have my car ready on Friday. They would call. At 4:30 PM on Friday I decided to return my rental car and retrieve my car. I was further insulted with the lie that they had called and told me the car would be ready at 5:00. I never received such a call. I drove my car home without any final detail work - simply glad to have it back before the weekend (Friday, August 2nd). The repairs were minor, $2,100 originally, and should not have taken that long. Even so, honesty would have been appreciated. Do not do business with Paul Chilcott and JDM. You will regret it
There is a lot of towing companies in Naperville, IL. I called them al... read more There is a lot of towing companies in Naperville, IL. I called them all, because I was broke plus I didn t get paid until Friday. Found Tow Recover Assist on Yahoo and was most happy even being broke and all, they still took care of me. Offered to bring me to one of their local partnered repair shops and then I wouldn t have to pay for the tow until I picked up my vehicle. In case you were wondering I have an 05 Ford Taurus, the alternator took a dump on my way to work. They were there in 40 minutes got me right over to the shop, even gave me a lift to work. Great service, highly recommended, thanks everyone!
