Mufflers repair service near Lansing, IL

I unfortunately have mixed reviews, but I will be honest. I had been a customer for over 6 years prior to the new management. Most every repair (brakes, tune-up or radiator) the service was initially great. Now that the management has merged, the customer service and technical repairs standards has significantly decreased. My last experience before leaving dealt with a radiator replacement in my wife's 2005 vehicle. I ordered and paid for a brand new factory radiator, new hoses and thermostat. About 2 months after the repair I started having the same recurring problem (overheating) before the repair. I approached the manager and from that point on, I could not get the repair issue resolved. I could never get them to provide me the old radiator or resolve the overheating problem that almost caused my engine and transmission to overheat. I pulled the radiator out on my own and noticed that the radiator had never been replaced and they put several containers of "Stop Leak" pellets in. I have not been back to Mufflers for Less since. My advice, make sure you have confidence in the repair facility and always ask to see your old parts that they have replace (photos of the work shown are good pieces of evidence as well). CB, Chicago, IL

This shop is under new management and he is a real jerk. He talks alot and really fast and treats customers like their bumbling idiots. I use to always take my car to this location for service...but not anymore. After my oil change, my car smelled like it was burning. I took it back and he just raised the hood and looked at it and said "it smells like a regular car to me". Then he dropped the hood and walked away and started talking to someone else...treating me like I was garbage. The 'check engine light' came on that same night I went to work!!! I had another mechanic check it the next day......I was told I needed a tuneup. The thing is...I got a tuneup 6 months ago from this same CARX!!! When I called the manager and told him, he tried to say that they didn't give me a tuneup...he tried to talk his way out of it but it's right there in the computer. He's a real prick. Then he tried to say it could be anything...as if the other mechanic AND the OEM reading are inaccurate. DO NOT go to this Car X location. They're overpriced and the service sucks.