Mufflers repair service near Mount Prospect, IL

We are long-time customers who brought our "new to us" vehicle in for an inspection. After that, it was one issue after another. The day after we picked up the car from the inspection and some work that was needed, we completely lost the brakes in the car. We were told by many sources that if the car had been put up on a lift incorrectly, that the brake lines would be crushed. Had the car towed back, then we explained the situation. We feel that we are fair people and explained that if the mechanic made a mistake, we would gladly split the difference of the cost to fix the car. We understand that mistakes happen. We were told that the mechanic definitely did not make a mistake, and that we needed 4 lines replaced (2 brake lines, a fuel line and the other line in the same area). Cost to fix: $780. SHOP CUSTOMER SERVICE HAS SEVERLY DECLINED OVER THE PAST FEW YEARS: 1. Each and every time our vehicles have been in the shop, we await a call to let us know what is going on. Each time we call for information we get the same spiel from the customer service desk… “I was just going to call you…” – it’s hard to believe that since we are the ones who always have to follow up. 2. During the last repair, early in the morning we called and asked that the owner, Owen, call us to discuss the broken brake lines. That call finally came through at almost 4 PM, which was after the next issue that I am going to list (see #3). 3. Upon my arrival at the shop to pay for the work done on our vehicle, I walk in and Jim is bad-mouthing my husband to Owen. I stood in the lobby and continued to listen to the conversation without being greeted or assisted. Finally, I said to Jim – you do realize that you are talking about my husband. His response: was something to the tune of: your husband is accusing us of breaking something on the car and we did not. I explained that regardless, it is poor customer service to discuss another customer in such a manner when you have other customers in the lobby. At the end of the day, we paid the $780 to get the car fixed. THEN, two days later, while bringing the car downstate to our child at college, we noticed a strong gasoline smell. We brought the car to another mechanic, who upon looking at the car, showed us that the new gas line that was installed did not have a clamp. Apparently the $780 that we had already shelled out didn’t include a clamp. MORAL OF THE STORY is that we will no longer be customers of this establishment. There have been far too many errors from the mechanic team and they have horrible customer service. If I could, I would leave ZERO STARS.

The most honest service you will find in the area. Tony is great and is one of the best in the business. Ottavio D.

The Euro Shop is an independent shop that specializes in the repair and maintenance of Land Rover, BMW, Mini Cooper and all European vehicles. We have a new facility with state of the art equipment and factory trained Land Rover Gold Certified Master and ASE Master Technicians to provide you with top quality work at reasonable prices.

Love this place honest and fair

Have always had great service and work done when bringing my vehicle to AAA. Prices are fair and haven't had an issue in the 4 years I've been going to AAA for auto repairs. Highly recommend this shop.

Real Autohaus Automotive is proud to be the premiere automotive service facility in the Chicagoland area. Since our beginning in 2006, honesty in what we say and integrity in what we do has always been our core values here at Real Autohaus. We have many years of experience helping all types of customers, whether car experts or casual owners, assess their specific vehicle needs. Our dedication to customer satisfaction allow us to provide excellent auto maintenance and auto repair. We opened a second location in Arlington heights illinois to be the auto repair shop near you and provide services closer to your home. Real Autohaus Automotive can handle all of your auto repair shop services including: Complete Computer Diagnostics Complete Safety Analysis Drivability Problems Tune-ups Oil Changes Tires Brake repair specialists Mufflers and Exhaust Systems Steering and Suspensions Alignments Fuel System Services Coolant Systems Emission Repair Facility Air Conditioning Service Electrical Systems Fleet Maintenance Engine Work Coding and Programmin

Johnny and Ivan are just wonderful guys! Honest and reliable shop! Best labor prices in town. My husband and I don't take our cars to any other shop! I have referred friends and to them and I feel you don't so that unless you are 100% happy with the service provided!

I highly recommend Steve and crew for repairing your Audi (and other makes). After a long search for repairing my car, Steve was very helpful over the phone without even seeing the car. He gave me an honest opinion and range or repair cost - again, without seeing the car. I brought it in and he repaired it and a couple other things he found that were related. When I came to pick the car up, he noticed another issue when pulling it up for me. He brought it right back in the garage and let me borrow his car while they made this additional repair. I was not charged for this, as Steve took responsibility for it. Honesty and fair pricing is difficult to find, especially with cars that are expensive to fix, and I'm thrilled I've landed at a place I can trust and use moving forward. I highly recommend Auto Imports and Steve. Seth Mindel

What an amazing experience! I was greeted by the lovely owner, Debbie, and her little assistant. Debbie is so sweet, she made me very comfortable and I left the business knowing that I will return here with confidence. My service was fast and at a great price! My light is finally working like it should and I'm very grateful to Jose for doing such a great job. I'm recommending this business to all my friends.